Engineer Scheduler

Job Description

Smart Meter Engineer Scheduler, Bristol, £26,000 - £28,000Long established, leading Energy Services company, providing independant services to help companies manage their energy better, are seeking a Smart Meter Engineer Scheduler to join them. You will be working for their wholly owned Smart Metering subsidary,who deliver market leading Metering Services nationwide.The role of Engineer Scheduler is a Permanent position. After a probationary period of 6 months, a hybrid working arrangement will be offered, working 2 days in the office and 3 days from home. Hours are Monday to Friday, 37.5 hours a week.There are lots of training and development opportunities for employees with the right attitude and determination, their close knit teams motivate eachother to achieve individual and collective success. There is a good social scene, employees work hard buta lot of effort is put into the fun stuff!As a Scheduler within Smart Metering you will be responsible for liaising with customers and engineers via the telephone and email in order to arrange access and ensure that all jobs go ahead.The team makes and handles a high volume of calls and emailsso youll need to be confident communicator both on the telephone, and in writing.Specific duties of the role of scheduler will be:-

• Making outbound calls and responding to general customer enquiries according to the requirements of customer contracts
• Liaising with the Business Support Manager regarding daily engineer availability
• Scheduling/Programming of Field Operatives work
• Dispatching of work to Operatives using the most effective method
• Arranging completion of short notice emergency work to appropriate Field Operatives, taking into account productivity, operational and customer service requirements.
• Provision of office based support for all field staff

In order to be successful for the role of Scheduler, you will:-

• Have excellent customer care skills and be proactive in pursuing job completion
• Previous experience taking inbound calls or making outbound calls.
• Previous experience as/in Engineer Scheduler, Scheduling Engineers, Maintenance Co-ordinator, Service Co-ordinator, Planning Field Service Engineers, Works Scheduler, Workforce Planner, Maintenance Planner, Engineer Co-ordinator, Scheduling Co-ordinatoror similar would be highly advantagous.
• Be able to communicate confidently and effectively
• Represent the company positively at all times
• Have a good working knowledge of Microsoft Office
• 5 x GCSEs at C and above

Excellent benefits to include,

• Pension scheme after 3 months (currently matching up to 8% if the employee also puts in 8%)
• Simplyhealth Cash Plan
• Increasing holiday with length of service (20 days start rising to 25 days pa plus bank holidays)
• Holiday EXTRAbuy up to 5 extra days holiday per holiday year
• Death in service benefit
• Interest free season ticket loan
• Employee Assistance programmeshealth, legal, counselling (through Simply Health)
• Ride to work scheme
• Ongoing learning & development. Career development opportunities
• GEM Awards (Going the Extra Mile) £50 bonus
• Refer a Friend Bonus £250 bonus
• Company Maternity scheme
• Free refreshments and fruit baskets
• Company social activities inc Summer BBQ, Festive lunch
• Wide range of Sports & Social Events e.g. 6-aside football, badminton
• Virtual exercise classes

Ideally you will have had experience in smart metering, energy, customer services or a scheduling role in engineering, utilities or transport.