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| Job Location | Bristol |
| Education | Not Mentioned |
| Salary | 60,000 - 75,000 per annum, OTE |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Fantastic opportunity to join a global scale-up SaaS company, leading a team of Customer Success Managers, you will drive best practice to maximise retention.Are you a Customer Success Leader that understands how to deliver client value and maximise client retentionDo you have experience overseeing a team responsible for a book of valuable clientsAre you keen to join a fast-growing SaaS Scale-up, helping to drive towards $75millionIf so, it sounds like we have a role for you!£55,000 - £70,000 (OTE)Opportunity BackgroundA UK founded SaaS company in focussed scale up mode, with over 500 staff in offices across the globe!Their technology is used by companies to drive ROI through strategic prospect engagement.With fantastic growth behind them and clear growth plans to see them to $100million, they are looking to further invest in their well-established Customer Success function, growing the team, implementing ongoing best practice, and increasing client retention.OpportunityReporting directly into the Director of Customer Success, you will lead a team of CSMs who are responsible for a book of customers across the SMB, Mid-market and enterprise space.Leading by example, you will drive best practice behaviour throughout your team and support them with client success, account development and client retention which is key to your performance metrics.Targeting 100% year-on-year growth over the next three years, Customer Success plays a critical role in achieving this.YouThis is a fantastic opportunity for an experienced Customer Success professional to join a scale-up business unit and make a major impact on a high-growth journey.This role will require real grit and commitment to ensure that a best-in-class customer success service is delivered. You will be hands on with the team, ensuring that they have the skills, competencies, and confidence to deliver a premium experience acrosstheir allocated portfolio.Its essential you can bring proven people management experience and a demonstratable track record of building and coaching teams and making a measurable impact on business performance.Youll bring past experience of dealing with B2B customers at all levels. Experience within Marketing, Sales, or SaaS would be an added benefitBenefits:
Keyskills :
B2BManagementMarketingTechnologySaaS