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| Job Location | Bristol |
| Education | Not Mentioned |
| Salary | £30,000 - £50,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Customer Success ManagerReporting to: Customer Success DirectorBased: BristolSalary: £30,000 + Bonus + Benefits (listed below)OTE: £50,000 /yearAbout UsWe are a technology company that provides marketing automation, analytics, AI and data management platforms to some of the biggest brands on the planet. Our solutions are used by well-known consumer brands (in retail, travel/leisure, insurance, publishing and media markets) to deliver highly targeted, personalised, multi-channel campaigns. The technology ensures that our clients can deliver the right message, at the right time, to the right person and on the right device. With offices in the UK, US and France we serve clients across 12 countries and operate in an exciting, innovative market.The OpportunityThe Customer Success Manager (CSM) will develop and maintain strategic relationships with our users across the UK/European customer base. This role involves working closely with the Client Services (Account Management), Managed Services and Product teams.The main responsibility of the CSM is work consistently to realise customer strategic goals, objectives and outcomes of our customers through alignment with our product roadmap, commercial goals and advocacy targets.The CSM will be responsible for delivering a proactive outreach to the customer base through regular contact with key users enabling them to become adopters and, over time, advocates for our solution. The CSM role is critical to the success of our customers and requires regular interaction with other teams, including R&D, Professional Services, Support and Sales.For new customers, the CSM will be the first post-sale contact they will meet. The CSM works with a new customer from project deployment stage onwards, so a can-do, happy to help, go the extra mile attitude is required at this critical stage. The CSM sometimes find themselves answering questions that are elementary to extremely difficult, therefore remaining calm and recording key information to take to other team members is a key skill to bring.In addition, there will be projects to work on such as cross-skill into third party products that we integrate with, building bespoke campaigns, reports or analysis for customer specific projects, building conceptual systems to test new functionality, gathering feedback for product development or attending industry events.The Customer Success team has been established for ~2.5 years and has a combination of 121 and 1-2-Many programs in place to support our growing user base. CSMs are required to design and manage the CS program for assigned customers to meet the needs of the customer and the business to ensure mutual success.Day to Day
Keyskills :
Account Management Account Manager marketing CSM Customer Success Manager