Customer Success Champion Backed Enterprise Fintech

Job Description

Ready to go into 2021 with Tumelo - an impactful Angel funded fintech thats changing the way people invest forever Ready to join a close-knit brand that’s ready to value your input and help you grow If you are an Enterprise-level Customer Success connoisseur, ideally with the Tech / SaaS, Software industry experience we’d love to have a chat…Role Info:Customer Success ChampionRemote Based / 4 Days Per Month in Bristol£40,000 - £55,000 with up to 150% OTEBenefits Package to include share schemeASAP start availableWho we areWere a close-knit, ambitious team. Based in and around the South West, we work in an agile manner; championing transparency and flexibility while prioritising open communication. We love food, rounders, board games and team holidays (like painting and cliff jumping in Devon). We work and play by the following values:Role Objectives:The purpose of this role is to help our customers (investment platforms and pension providers) to succeed. The role objectives are:+ Successfully integrate and deliver Tumelos products into new customers+ Build long-lasting, collaborative relationships (minimise churn)+ Maximise and demonstrate the value Tumelo provides to customers (maximise ARR)+ Represent the voice of our customers in product development+ Grow Tumelos Customer Success teamTo reach these objectives you may:+ Take on new customers from Sales at point of procurement+ Understand each customer’s desired outcome and sets personalized benchmarks for success+ Demo and present our products to key stakeholders+ Get involved with promotional opportunities e.g. webinars, panels and PR+ Work with our implementation team to build out integration plans and user journeys for new customers+ Understand customers tech, delivery and support requirements to plan successful onboarding and product launches+ Be the interface between the customer and our product development team; problem-solving and setting up two-way communication systems and feedback loops+ Feed customer ideas and insights into the product team to evolve the product roadmap, and facilitate research and design teams to meet with and learn from customers+ Continuously work with customers to affirm and evolve the business case/ROI+ Seek out opportunities to increase the value of customer contracts and embed Tumelos products/services within the customers ecosystems+ Work with Tumelos data team to present product metrics and user insights back to customers to demonstrate value and areas to focus on+ Systemitise and manage support requests+ Interviewing, hiring and coaching new joinersDesirable experience:These are desirable rather than essential criteria. We welcome applications from people who do not have all the listed criteria but think they have what it takes and a willingness to learn by doing.+ 2-5 years experience successfully managing enterprise accounts+ Experience in impact-tech or fin-tech is a bonus+ Experience with product/service mix is a bonus+ Experience with a B2B2C product is a bonus+ Experience in a pre-product-market-fit environment, meaning:- You have collaborated closely with customers- You have sold to customers where there is no pre-defined budget- You have worked closely with product teams to understand customer feedback and evolve the product- You have been involved in the building of a great Customer Success teamWho you are:+ You encapsulate our company values.+ You are strategic and proactive.+ You have acute attention to detail.+ You can multitask; handle high pressure and tight deadlines.+ You are passionate about social or environmental issues.+ You are a great listener and always follow through.+ You have the right to work in the UK.The finer detail:+ Flexible times with core, online communication hours of 10-3+ Flexible working from home with some time in office in Bristol (at least 4 days per month)+ Statutory workplace pension with Nest+ 33 days holidays incl bank holidays (which can be taken any time)Why TumeloIf youre such a superstar, we recognise you can probably work anywhere you want to. But working here, youll grow more than you would anywhere else; you will join a team who will appreciate you every day; your contributions will genuinely change our business outcome; and you will be proud to make a lasting, positive impact on the global investment system. And with that, we hope to hear from you!There will be opportunities to ask questions throughout. If Tumelo sounds like a bit of you and if you are excited to ride this rollercoaster alongside us, then please apply at including:+ An up-to-date CV+ A covering note detailing the life experience that makes you amazing; why you’re good for us and especially why we’re right for you. This covering note - however short - is essential.And with that, we hope to hear from you!Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.