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Customer Service Advisor - Immediate start

Job LocationBristol
EducationNot Mentioned
Salary£11.64 per hour, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

My client based in Portbury (BS20) are looking for a Customer Service Advisor to join their team.The position is temporary, ongoing.Hours are Mon-Fri 8am-5pm and the roles are office based. Due to the location, own transport is desirable.They are looking for someone who can be part of theirCustomer Service Team thatsupport theirbusiness customers with complex ordering to ensure they have the right productdelivered at the right time.Each team member has their own group of customers they support over the phone and via email. They build working relationships that ensure they deliver world-class service.More than just taking orders, you will help your customers to plan and liaisewith their transportteam on delivery timescales and schedules.You will need to use creative problem solving skills to manage and resolve problems or issues that occur as quickly as possible.Theyare a fun and friendly team who enjoy theirwork and take pride in giving exemplary service to customers.Day to day responsibilities

  • Receive calls from customers
  • Make calls to customers
  • Email correspondencewith customers
  • Accurate record keeping on SAP database system
  • Liaising with colleagues in other departments including: stock control, transport, planning, account managers.
  • Advocating for customers needs and preferences.
  • Resolving customer issues and queries quickly and efficiently, ensuring everyone involved is kept up to date.
  • Negotiating a best fit solution when the customers first choice option is not possible

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