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Customer Service Advisor - French Speaking

Red Recruitment
Job LocationBristol
EducationNot Mentioned
Salary21,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Are you a fluent French speaker looking for the chance to expand your customer service skills We are looking for French speaking individuals to take on the role of a Customer Service Advisor in the heart of Bristol City Centre.Red is recruiting on behalf of a leading insurance company, providing innovative solutions for each of their customers. If you would be interested in joining a friendly, supportive team in a customer service environment, please apply below.Benefits of a French Speaking Customer Service Advisor:

  • Salary: £21,000 per annum
  • Hours: Monday to Friday, 8.00am - 4.30pm (37.5 hours)
  • Location: Central Bristol location in Queen Square, with strong transport links
  • 26 days annual leave including bank holidays
  • Life assurance
  • Private medical insurance with BUPA (after 12 months service)
  • Discretionary annual bonus scheme
  • Pension scheme (after 3 months service)
  • Employment assistance programme (EAP)
  • Frequent employee social events
Responsibilities of a French Speaking Customer Service Advisor:
  • Managing inbound calls, responding to customer queries promptly and efficiently
  • Completing necessary translations between French and English
  • Reviewing customer details and ensuring queries are answered
  • Investigating claims, obtaining accurate information and gathering necessary evidence to validate the claim
  • Liaising with Insurers
  • Arranging all necessary repairs and/or replacements with approved suppliers
  • Ensuring complaints are dealt with in line with FCA guidelines
Skills of a French Speaking Customer Service Advisor:
  • Fluent in written and spoken French and English, with an excellent command of both
  • Previous experience in an office environment or a customer service role is preferable but not essential
  • Confident communication skills
  • Strong computer literacy
  • Willingness to learn, and work as part of a team
  • Ability to comfortably handle complaint resolution
If you are a fluent French speaker and would be interested in working as a Customer Service Advisor in this excellent Bristol City Centre location, please apply below.Red Recruitment (Agency)

Keyskills :
Call CentreContact CentreCustomer ServiceFrench SpeakingFrench Bilingual

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