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Customer Service Advisor (Bristol)

BPP University
Job LocationBristol
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Providing an excellent front-of-house customer service experienceTo provide an excellent front-of-house experience and a seamless approach to customer services to each student, visitor, and member of staff, ensuring premium first-line support for all queries, regardless of qualification.What youll be doing

  • Building close relationships with students and maintaining excellent product knowledge
  • Covering reception as part of a rota (includes weekends and evenings)
  • Managing the centres Computer Based Testing
  • Providing support for BPP events as well as providing classroom support
  • Maintaining up-to-date and relevant student contact details
  • Providing first line response to IT queries and troubleshoot issues. Log issues with the IT service desk. Install basic IT kit
  • Undertaking general administration tasks
  • Ensuring all course registers are input into the relevant system
  • Distributing all internal and external post
  • Managing refreshments and room bookings for internal and external events
  • First point of contact for facilities/building issues that arise
  • Active housekeeping and constant monitoring
  • Acting as Health & Safety Contact, First Aider and Chief Fire Marshall
  • Completing paperwork to eRisk standard
  • Participating in quarterly H&S meetings
  • Maintaining high standards of work and professionalism at all times, particularly with regards to accuracy and presentation in both written and verbal communication
Choose a better work-life balanceYoull benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated. In addition, youll work alongside other like-minded professionals who champion progress,while having opportunities to develop in an environment where creativity and innovation is rewarded. On top of a competitive salary, we provide a generous annual leave entitlement of 25 days, and theres a rewards package that includes retail discounts, GroupPersonal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family. Brilliantly, you can also study any of BPPs courses for free - be it a professional qualification or full degree.What were looking for
  • A proven record in providing exceptional levels of customer service
  • Must take ownership of issues and associated responsibility for completing a task
  • Well organised and self-disciplined with ability to prioritise under pressure
  • Able to work in a team and independently
  • Attention to detail
  • Time management
  • Ability to build a strong internal work
  • Excellent communication skills
  • Experience working with IT systems and able to troubleshoot basic IT issues
  • Competence in using standard IT programmes, e.g. Microsoft Word, Excel and PowerPoint etc
Sound like the perfect fitApply today.

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