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Customer Service Advisor

Page Personnel Secretarial & Business Support
Job LocationBristol
EducationNot Mentioned
Salary£11.77 - £12.77 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Our client, one of the UKs largest, highly-respected employers are looking for Bristol-based Customers Service Advisor to join their team on an initial temporary basis.Client DetailsYou will join a Supplier Support team which is a diverse and supportive team who work as part of the NHS Share Business Services.If you have a passion for delivering customer service excellence, work well in a fast paced environment and a resilient personality you will fit in - full training will be provided and there are good opportunities to progress within their growing organisation.DescriptionDuties and responsibilities of the Customer Service Advisor include:

  • To work as part of a team to ensure an optimum service to customers at all times
  • To seek to provide information for simple finance-related queries received via telephone and electronic communication within agreed guidelines and parameters
  • Where necessary, to pass on queries to other internal departments for resolution, ensuring clear and precise information is provided to aid the speed of resolution.
  • To set and manage realistic expectations with customers
  • To manage high volume of calls
  • To create, update and close records in databases (CRM)
  • To follow communication procedures, guidelines and policies
  • To ensure at all times a professional image of yourself and the organisation is portrayed in any interaction
  • To provide accurate, valid and complete information by using the right methods/tools
  • Work with customer service manager to ensure proper customer service is being delivere
ProfileThe successful Customer Service Advisor:
  • The ability to work with efficiency and accuracy in a fast-paced customer driven environment
  • Passionate about customer service excellence
  • Customer focused and ability to adapt/respond to different types of characters
  • Highly motivated by targets and ability to overachieve goals and targets
  • Excellent telephone manner
  • Able to deliver sometimes difficult messages with tact and sensitivity
  • Able to confidently and succinctly manage expectations of callers
  • Confident, with excellent listening skills
Job OfferIf you meet the above requirements and are interested in a temporary, ongoing opportunity as a Customer Service Advisor we encourage you to apply.

Keyskills :
Customer Service Advisor

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