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Customer Service Advisor

Page Personnel Secretarial & Business Support
Job LocationBristol
EducationNot Mentioned
Salary11.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

The client provides transport services for older and disabled people who have difficulty using public transport. The customer service advisor role would contribute in providing a service which reduces social isolation and loneliness.Client DetailsOur client provide transport services for older and disabled people and commit to improving the social impact of our services, by reducing social isolation and loneliness among our service users.Description

  • Responding to telephone calls and email requests, including but not limited to: booking requests, membership enquiries and general enquiries.
  • Call backs to selected customers to inform them of changes to journey times.
  • Liaising with representatives of community groups, Connect drivers, volunteers and fleet support staff.
  • Accurate data processing using Connect bespoke software (the Transport Management System [TMS]).
  • Contributing to the production of weekly Key Performance Indicator (KPI) reports.
  • Administration support
  • Maintaining up to date accurate records within the TMS.
  • Processing membership applications and renewals.
  • General office tasks such as filing, photocopying and correspondence, ensuring documentation is filed appropriately in accordance with the Data Protection Act and GDPR.
  • Other duties
  • Logging and escalating any complaints to the service delivery manager.
  • Develop and maintain positive relationships with staff and volunteers.
  • Work to the policies of Connect, including Health and Safety and Equality of Opportunity.
Profile
  • Able to communicate effectively with a wide range of individuals including adults with health conditions e.g. hearing loss, dementia
  • Excellent customer service skills
  • Ability to work in a fast paced environment, including answering high call volumes, while maintaining a courteous, polite and professional manner
  • Proficient in the use of databases in a work environment.
  • Experience of working in a customer service focused role, primarily on the phone.
  • Ability to multitask with several conflicting priorities and deadlines.
  • Demonstrable experience of use of Microsoft Word, Excel, Outlook.
  • Experienced in a variety of office administration tasks
  • Reliable, courteous & patient
  • Flexible
  • Conscientious
  • Excellent verbal communication skills
  • Commitment to equal opportunities
  • Ability to work under pressure
  • Self-reliant
Job Offer
  • IMMEDIATE START (04/07/2022)
  • PART TIME HOURS - 25 HOURS PER WEEK (11:00-17:00)
  • TEMP 8-10 WEEK ROLE (OPPORTUNITY TO GO PERM IF DRIVE)
  • BS3

Keyskills :
AdminCustomer Service AdvisorAdministrator

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