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Customer Consultant - Service

GerrardWhite
Job LocationBristol
EducationNot Mentioned
Salary20,500 - 21,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Title: Customer Service Consultant Salary: £20,500 Hours: 37.5 hours a week (7.5 hour Shifts between the hours of 8:00am-6:00pm) 1 in 3 Saturdays 9am-1pm. When you work a Saturday, you get the time back on lieu. Location: UK- Bristol The CompanyWe pride ourselves in delivering great results through a combination of hard work, collaboration and dedication. Working for us is all about making a difference. A difference for our customers and for our business. Its about putting our customers at the heartof what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work. About the role

  • You will take inbound calls from our customers helping them with queries about their existing policies.
  • Youll guide customers through the process to make a change to their existing policy; whether its a name or address change, or something more complex.
  • Using your product knowledge and customer service skills youll resolve and offer solutions
  • Building rapport and understanding each customers requirements
  • You will also be required to support customers who are unable to complete our online journey for setting up new policies or renewing their existing policies.
The ideal candidate will be:
  • A strong communicator with the ability to adapt your style to each customer.
  • Energetic and have a positive approach to problem solving.
  • Able to understand customers needs effectively showing ownership, empathy, and resolution.
  • Have strong verbal communication skills with the ability to adapt your style when needed.
  • Self-motivated, driven and resilient
Whats in it for youYou can expect to receive full training and the support until youre fully competent in the role. At every stage of the training well make sure youre happy and confident with what youve learnt. We believe in the value of developing our people and we can offer you genuine career opportunities. Following your initial induction and training we will provide valuable in-role development, youll also have opportunity to attain accredited industry qualifications.

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