Compliance Operations Manager

Job Description

Excited to grow your careerOur purpose is to empower people to save and invest with confidence. We are looking for great people to join us, so please come and invest in YOUR future at HL.About the roleAs part of our growth, we are seeking someone from an Audit, Compliance, Risk or ERM background to join our compliance operations team as our newly created Compliance Operations Manager. You will have exposure to various departments within our FTSE 100 businessas you implement and embed the following Group-wide frameworks:

• Policy management
• Regulatory reporting
• Speak Up (Whistleblowing) governance, engagement, and operations (including the management of highly sensitive investigations)
• Gifts and hospitality oversight
• Breach management
• Group Compliance Manual
• Second-line data management

We are seeking a problem-solving mindset that thrives in a team where you will have the autonomy to challenge and contribute to produce the best possible outcomes.What youll be doing

• Designing, implementing, embedding and optimising second-line operations
• Taking ownership of the plan designed to achieve the outcomes agreed, ensuring 2LOD operations are resilient and that processes are repeatable and efficient.
• Working to embed 2LOD operations by ensuring it is in fully integrated into the business culture, processes, as appropriate, and is utilised effectively.
• Producing high quality reports on the delivery of outcomes, providing data driven insight to relevant committees and senior leadership.
• Managing and reporting on confidential Whistleblowing investigations
• Challenging the business on the compliance with internal frameworks
• Contributing towards the delivery of second-line transformation and optimisation, continually seeking opportunities to improve the way the organisations compliance frameworks are managed.
• Support the design, delivery and embedding if the enterprise risk management framework, including but not limited to prudential risk, conduct risk and GRC tooling

About you

• Experience of working within and having a thorough understanding of financial service environments with expertise in compliance, risk management and control
• Experience of working in a commercial organisation and liaising with all levels of stakeholder.
• Understanding, and experience of working within the three-lines of defence
• An effective and engaging communicator, able to present complex information in simple context, adapting your style to suit your audience
• Accomplished in forging effective relationships with colleagues at all levels, skilled at influencing, negotiating and managing challenging conversations with ease
• Possess an analytical mindset, striving for continuous improvement across relationships and process
• Operate with a sense of credibility and gravitas, upholding HL values throughout

Interview processThis will be a two-stage interview process. The interviews may consist of competency and behavioural based questions and a task or presentation.Working ScheduleThis role will be based in our Bristol head office, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. We offer a hybrid flexible working pattern to enable you the option of working from home and coming into the office.Why usHere at HL, were the UKs number 1 investment platform for private investors, based in Bristol. For more than 40 years weve helped investors save time, tax and money on their investments.To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. Were steered by core values that promote service, quality, innovation, and opportunity in everything we do.Whats on offer

• Discretionary annual bonus & annual pay review
• 25* days holiday plus bank holidays and 1-day additional Christmas closure time
• Option to purchase an additional 5 days holiday per year
• Flexible working options available, including hybrid working
• Pension scheme up to 11% employer contribution
• Sharesave scheme - have a real stake in HLs future
• Income Protection & Life insurance (4 x salary core level of cover)
• Health care cash plans - including optical, dental, and out patientcare
• Help@hand and an Employee Assistance Programme
• Gympass - gym memberships and wellbeing apps available
• Variety of travel to work schemes with free bike storage and shower facilities
• An inhouse barista serving subsidised coffee and snacks
• Join HLs sports, I&D networks and volunteering groups (two paid volunteering days per year)
• LifeWorks Discounts on services, restaurants and retailers

* up to 30 days depending on role level & increasing with length of serviceWe know that sometimes people can be put off applying for a job if they dont tick every box. If youre excited about working for us and have most of the skills or experience were looking for, please go ahead and apply. Wed love to hear from you!Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.Please note, we are unable to provide employment sponsorship to candidates.