Channel Change Planning Lead

Job Description

Excited to grow your careerOur purpose is to empower people to save and invest with confidence. We are looking for great people to join us, so please come and invest in YOUR future at HL.About the roleAn exciting opportunity to join the Service planning team supporting the Head of Service Planning & Performance and the wider Service leadership team to develop one view of all change planned and implemented across our Service team.This role is a gatekeeper on new change requests for the service team before they are implemented to validate and plan the readiness activities and resource allocation for timely and quality delivery.What youll be doing

• Responsible for production and management of change roadmap and channel capacity using predefined scorecard.
• Leads channels capacity conversations with key stakeholders to protect the channel and business resources and ensure teams can plan for high quality execution of initiatives to deliver our growth and client experience outcomes.
• Key interface with rest of the business for the Service Team to manage new channel change requests.
• Support the workforce planning team with validation of new initiatives received, seek clarity where applicable and secure resource for initiative within Service Team for a timely and quality delivery
• Facilitate the completion of the Impact assessment process for change initiatives within the workforce planning team
• Responsible for production of the Service teams change roadmap
• Responsible for recommending the amount of change that can be deployed in the channels with minimal impact to colleagues and clients
• Negotiate with Business Owners and challenge with facts and options when demand for change is higher than the channel capacity.
• Build an understanding of all client touchpoints, how they operate and the constraints that need to be considered in the context of change management
• Undertake scenario-planning exercises to evaluate the impacts of change on the service teams and shape the most optimal outcomes for the business
• Build collaborative and supportive relationships with a wide range of business teams and stakeholders
• Balance risk and facts to facilitate timely business decisions

About you

• Previous experience in - Programme management; resource planning; budget management
• Strong analytical and planning skills with organisational flair
• A logical and objective mind-set and a proven track record of fact-based reasoning
• Excellent communication skills, with an ability to keep things simple; delivering with confidence and challenging others honestly and positively
• Ability to connect easily and influence across the organisation
• Experience of being flexible to changing demands
• A strong sense of caring about the quality of delivery
• Applies client insight into plans and action
• An enthusiastic, energetic, courageous relationship builder and communicator
• Innovative thinker, building a culture of improvement and challenge
• Builds collaboration and networks - maintaining supportive and honest relationships with all teams
• Prioritises, simplifies and clarifies strategic into operational plans, enables flexibility in the system
• Applying great people management practices and communication skills to ensure delivery and engagement
• A self starter

Interview processOne stage interview process consisting of competency and behavioural based questions.Working ScheduleYou will be based in Bristol head office, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. Offering a hybrid flexible working pattern to enable you the option of working from home and coming into the office.Why usHere at HL, were the UKs number 1 investment platform for private investors, based in Bristol. For more than 40 years weve helped investors save time, tax and money on their investments.To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. Were steered by core values that promote service, quality, innovation, and opportunity in everything we do.Whats on offer

• Discretionary annual bonus & annual pay review
• 25* days holiday plus bank holidays and 1-day additional Christmas closure time
• Option to purchase an additional 5 days holiday per year
• Flexible working options available, including hybrid working
• Pension scheme up to 11% employer contribution
• Sharesave scheme - have a real stake in HLs future
• Income Protection & Life insurance (4 x salary core level of cover)
• Health care cash plans - including optical, dental, and out patientcare
• Help@hand and an Employee Assistance Programme
• Gympass - gym memberships and wellbeing apps available
• Variety of travel to work schemes with free bike storage and shower facilities
• An inhouse barista serving subsidised coffee and snacks
• Join HLs sports, I&D networks and volunteering groups (two paid volunteering days per year)
• LifeWorks Discounts on services, restaurants and retailers

* up to 30 days depending on role level & increasing with length of serviceWe know that sometimes people can be put off applying for a job if they dont tick every box. If youre excited about working for us and have most of the skills or experience were looking for, please go ahead and apply. Wed love to hear from you!Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.