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CCTV/ Security Technical Support operator

Job LocationBristol
EducationNot Mentioned
Salary24,000 - 27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

CCTV Technical support operatorAn exciting opportunity has arisen for a CCTV Technical Support Operator to join well established blue chip organisation based at their offices in Yate near Bristol.As a CCTV Technical Support operator you will be responsible for:operating and monitoring all systems, including CCTV and other alarm handling platforms, within the Alarm Receiving Centre in a professional and efficient manner (on a necessity basis only). To ensure that all information gathered is dealt with in a confidentialmanner using integrity and accuracy and in accordance with national standards and legal requirements.To provide remote technical support to the End User, Customer, Installer and other members of the Alarm Receiving Centre, for CCTV, Intruder, Access Control, Fire Systems and other associated systems in line with the current industry requirements, NSI standards,statutory and regulatory requirements.To work closely with the Team Leaders, Operators, Installers and End User to provide technical support when commissioning new sites, adding extra devices, resolving 1st line technical faults remotely or locally and contributing towards continual improvement. To manage the new site / device commissioning process, including soak and isolations of new and existing sites. Maintain a fully auditable database and updating any related documents relating to this process, which includes working with the Accounts Team toensure the site commissioning status is accurately logged and communicated in line with the appropriate processes.To proactively identify systems which generate unreasonable volumes of false alarm activations and implement means to reduce them as appropriate, including working with the relevant Business Development Manager (BDM) or communicating with the Installer or EndUser to make necessary system, schedule changes, whilst ensuring a full audit trail is maintained.To assist the Team Leader and/or Technical Support Specialist in the construction and review of training manuals, Standard Operating Procedures (SOP) or processes as required.To contribute towards and promote high standards of customer satisfaction. Key Responsibilities & Accountabilities Key Responsibilities*Provide technical support assistance to our clients, Installers and End Users*Plan own work, connecting new systems into the Monitoring Platforms*Operate in accordance with our Customers requirements, Company and Customers quality standards and health and safety requirements *Discuss and recommend suggestions for system/service improvements with your Line Manager *Support with transfers of new connection accounts or devices*Assist with the development of a strategy for IT stability with the Technical Support Specialist, reviewing and implementing change proactively to develop and expand the capabilities of the Monitoring Station*Providing first line technical support and cover out of hours technical support duties during annual leave taken by the Technical Support Specialist*Work with the Technical Support Specialist to build and develop technical training manuals *Work with the Technical Support Specialist to provide technical training for Operating staff across all shifts*Promote high standards of customer satisfaction through excellent customer service*Responsible for supporting the implementation of Disaster Recovery should this comeinto affect*Support during external assessments with NSI and facilitation of the audit evidence*Support as and when required for collating data regarding incident reports/complaintsAccountabilities*Providing support to our clients customers , ensuring their Customers have fully functioning monitored systems which can be effectively monitored*Ensure that our clients Customers are always well informed regarding their systemsand/or relevant updates *Taking care that the responsible person is satisfied with the service they receive *Proactive work to reduce false alarm activations and recording all actions taken aspart of this process appropriately*Ensure a thorough and methodical process is adhered to when commissioning new sites,making sure a full audit trail is maintained.As a CCTV Technical Support Operator you will have the following skills *Able to work independently and as part of a team*Able to plan, implement and complete service activities without assistance (trainingto be provided)*Previous experience within the industry covering all disciplines is essential*Demonstrate a logistical approach to systems fault diagnosis and rectification *Deal with Customers, End-Users and In-House staff in a professional manner *Good verbal and written communication *High level of PC Literacy *Knowledge of the Monitoring Platforms within the business Technical Knowledge *Full and detailed understanding of Monitoring systems, such as: Immix, Sentinel*Manufacturers training in equipment required. This may include DualCom, Redcare, Webway, Texecom, Galaxy (this list is not exhaustive) *Proactive in learning new emerging technologies to enhance skills, knowledge base and provide a better level of service offerings to customers.*Understanding of NACOSS/ NSI requirements for Intruder, CCTV and Access systems*Intruder alarm remote diagnostics (Galaxy Gold, Texecom, Wintex) (This list is notexhaustive)*Benefits*Hours of work: 8:30am - 17:00pm, average 42.5hrs per week*Annual Leave Allowance: 20 days, plus Bank Holidays"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.

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