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Bookings Manager

Job LocationBristol
EducationNot Mentioned
Salary25,000 - 30,000 per annum, pro-rata
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , part-time

Job Description

We are a friendly, family run business based in the centre of Bristol.At our core we offer affordable, engaging first aid training courses to both individuals and business alike with our focus, always towards the highest quality training and customer care. Our USP is aimed at providing a uniquely practical experience of thesevital skills as it is so frustrating that so many peoples previous training has been lackluster and boring. This is so far from what first aid training should be.Since opening our training centre in Bristol 4 years ago we have grown a great reputation and fantastic customer base throughout the Southwest. To support this growth our network of trainers has tripled, and we now are on the hunt to find the next memberof our team.As we look to expand over the coming year, we are now looking for a dedicated bookings manager to help run the day to day of the business. This is a varied role as you will be helping with all areas of business logistics. From working with customers andprocessing orders to managing trainers schedules and staff requirements.The job role is 4 days per week, Mondays to Thursday with a view that this job could grow into a 5 day a week job if desired.Salary is a prorated against a £25,000 basic full time annual salary. A monthly performanace based bonus scheme also applies.We are looking for someone that is enthusiastic to be part of a growing company and someone who is looking to really engage with the role and help us develop it further.Key responsibilities:

  • Responding to client enquiries via phone and email
  • Maintaining client and leads logs on purpose built CRM system
  • Building relationships with clients and trainers
  • Diary management, setting up bookings, liaising with clients and our trainer network
  • Administering certificates
  • Greeting clients on site on training days
  • General office administration and on site overseer on training days
  • Ad hoc tasks that help build the businesss profile e.g. social media marketing, blogging, if it falls within the candidates interests/skillset
Vital Skills
  • Excellent customer service and telephone manner
  • Great organisation with an eye for detail
  • IT Literate
  • A friendly, can do attitude
Desired skills
  • Previous telesales experience desirable but not necessary. This is not a phone sales job but we do require people to be very comfortable on the phone delivering vital information regarding the services we provide.
Benefits
  • Performance related bonus scheme every month
  • Pro ratad holiday with added time off over Christmas
  • Workplace pension
  • Level 3 First Aid training
  • Option for some homeworking - by negotiation
*** Please only apply if you have relevant experience working in the areas and skills listed above. We will only consider candidates for this role who can confidently say they can manage all of the above.

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