Account Director

Job Description

Our client produces beautifully creative and effective CRM campaigns for the likes of Disney, McDonalds, and Cunard Cruises, to name a few. Always putting the best interests of their clients and the well-being and progression of their staff at the heartof everything they do. They are ambitious and free-thinking, yet at the same time pragmatic and straightforward, their aim is to become the UKs most recommended CRM agency: the one everyone wants to work with or for.Account Director - Central BristolThe Account Director is responsible for leading the day-to-day relationship with client stakeholders up to senior level, taking responsibility for all projects managed by your team and directly managing larger projects as required. As AccountDirector, you will direct the delivery of work from the team profitably, efficiently and on budget.Responsibilities:

• As Account Director, you will own and maintain excellent client-agency relationships with stakeholders at all levels
• Present major or complex project scope and budget proposals, project and status updates, and creative work to clients - demonstrating effective verbal communication skills whether in person or virtually, securing clients understanding, buy-in and projectapproval
• Produce project presentations, proposals, budgeted scopes of work, timing plans, reports, & client comms for Senior Manager levels
• At Account Director level, you will provide expertise, guidance, and support for both junior CS team members, as well as team members in other disciplines to help them meet project goals and deliverables
• Identify opportunities to deliver efficiency for the client, accurately estimating resource requirements within and outside of the agency, costing to ensure profitability for the agency in line with their business targets
• Monitor, reconcile and manage resource deployment against client projects - directing team resources as required to ensure profitable delivery of projects within budgeted hours, reporting accurately on project health of all projects to more senior CS teammembers when required
• Creating & issuing invoices to clients accurately and on time, recording invoicing in line with our clients invoicing process - tracking & reporting on client invoicing & providing updates for senior team members as required
• Identify opportunities to secure incremental projects and scope with clients, sharing business cases internally based on the rationale for the client sales growth potential
• Convert business growth opportunities to additional sales by engaging clientstakeholders with the rationale for additional projects
• Understanding the clients strategic goals, supporting the development of strategic plans and responses to client briefs, demonstrating excellent understanding of clients strategic requirements by providing valuable inputs, insights & feedback for theStrategy team
• Prepare complex timing plans to the highest standard
• Write briefs to the highest standard for complex or major projects, whether for creative, analysis or strategy requirements and support more junior team members with producing their briefs
• Lead the task management and resource allocation across all projects for the client - take overall responsibility for coordinating client stakeholder input and Agency team members in all disciplines; lead the effective solution of problems, whether relatedto internal or client stakeholders
• Ensure the maintenance of the highest quality assurance standards in your own work and your CS and PM team members and hub As an Account Director, you will support the professional development of SAM, AM, and AE team members, providing effective mentoringand leading the QPR process as a Pro
• Support BD by participating in pitch teams as required
• Support recruitment by interviewing and assessing candidates for junior CS roles
• Support the marketing of our client by providing content and inputs related to client projects that support our clients proposition to Marketing team members - be an ambassador for our client online, at events and all other opportunities
• Our Account Directors also support the leadership of the cross-functional Hub team, deputising where relevant for the Client Partner to support the maintenance of a high-performing team that embodies our clients values and aligned with their goals andclient development strategy

Requirements

• Experience in an Account Director role is desirable, or minimum 2 years experience at SAM level
• Understanding of agency Client Services techniques
• Clear understanding of CRM principles & data-driven marketing best practices
• Great communicator and great at building relationships with clients as well as colleagues
• Leadership qualities, from supporting a CS team, guiding projects, mentoring & recruitment support
• Well organised and demonstrate attention to detail
• Demonstrate highly proficient use of MS Office Suite (including Google Equivalents), Harvest and Forecast
• Highly motivated to meet deadlines to the highest standards
• Dedication to producing work to be proud of both individually and as a team
• Continuously seek to improve the quality of your work by applying critical thought and digging deeper into briefs and requirements

Benefits include:

• 3 days in our central Bristol office / 2 days remote
• 25 days annual leave plus a day off on your birthday, increasing by 1 day at each years anniversary up to 30 days, plus bank holidays
• Summer and Christmas hours - finish 2.5 hours early one Friday per month in June, July, August, and December
• Contributory company pension 4% employee 3% employer of total pay through salary sacrifice, escalating 1% each year following your 2nd anniversary, up to 8% employer contribution
• Bupa dental care
• Vitality health insurance

Our client is an equal opportunities employer.

Keyskills :
ProposalsStakeholder Managementmarketing