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| Job Location | Bristol |
| Education | Not Mentioned |
| Salary | £28,000 - £32,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
2nd Line IT Service Desk Analyst / Team Lead required by market leading, award winning professional services organisation based in Central Bristol (10 minute walk from Bristol Temple Meads Train Station). The 2nd Line IT Service Desk Analyst / Team Lead will need to come from a hands on support background with the ability to lead a small team of 4 1st Line IT Service Desk Analysts.Main Duties:The main purpose of the 2nd Line IT Service Desk Analyst / Team Lead is the provision of IT Support to our client which includes line management, incident management, call handling, problem management and communication with the 3rd line team. The successful candidate will have a strong hands on support background across deskside, telephone, video and email across a Microsoft technology environment.You will also provide line management for a small number of 1st Line IT Service Desk Analysts to ensure that all IT related issues are dealt with efficiently and expediently. You will act as mentor and coach, ensuring that the skill and knowledge of each team member is maintained and extended.Required background:
Keyskills :
Active Directy ITIL Windows