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2nd Line Desktop Field Engineer

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Job LocationBristol
EducationNot Mentioned
Salary32,000 - 35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

If you are a quick-thinking and energetic person looking for a new challenge with lots of autonomy, this role could be for youAbout youYou will have a strong technical understanding of networking, infrastructure and application. Responsible for providing technical support and acting as the first line escalation to the regional IT Technical support team.Your Responsibilities

  • Working alongside third-line support including, monitoring, troubleshooting and improving service delivery.
  • Successfully follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current incident and service request processes
  • Involved in desktop and laptop build process.
  • Review the audio-visual function and provide support and improvements.
You will act as the sole Engineer in the Bristol offices, also covering other smaller sites across the Southwest of England.Technical skills required
  • Office 365
  • Microsoft Active Directory administration
  • Exchange administration
  • Advanced knowledge of iOS and Android devices & Microsoft InTune MDM
  • Installation/moves of hardware such as printers, digital senders, MFDs (multi-function devices), PCs and all peripheral items
  • Citrix 7.x
  • Windows 10 Desktop
  • SCCM
On top of the basic pay, you will receive £4500 car allowance, and all petrol/travel expenses paid.All travel expenses will be covered - a driving license and owning a car are essential for this role.Salary: £32,000 - 35,000 depending on experienceLocation - 4 days onsite (Bristol) 1-day remoteThis firm has a fantastic benefits package and offers great progression within the company as well as annual salary reviews.This role may suit candidates, who hold the following job titles: Desktop Engineer, Field Engineer, Support Analyst, Senior Service Desk Analyst, Technical Support EngineerEnvironment: Office 365, Windows 10, AD, Citrix, ITIL framework

Keyskills :
AnalystInfrastructureNetworkingTechnical SupportWindows

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