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1st Line IT Support Helpdesk Technician

QUINTON DAVIES LIMITED
Job LocationBristol
EducationNot Mentioned
Salary£22,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

An exciting opportunity has arisen to join one of our market leading clients as a 1st Line Support Technician for their team in Bristol. This role is varied and will allow the right candidate to work within a small and encouraging team to develop their expertise and progress. You will be the initial point of contact for all IT-related queries within the business, working closely with the IT Manager and IT Security Lead to provide support.Key role responsibilities:

  • Initial point of contact for all IT service requests
  • Day-to-day management of the IT Service Desk
  • Resolving hardware and software issues for end-users in person, over the phone and remotely
  • Managing user accounts in Active Directory/Azure AD
  • Support with bespoke internal applications and systems
  • Assisting the IT Manager and IT Security Lead as required
    • To apply for this role, you will have:
  • A passion and interest in IT and computing
  • Experience working in a 1st Line Support Role or similar technical customer service-based role
  • Knowledge of Windows Operating systems
  • Working knowledge of 365, Microsoft Exchange, Active Directory/Azure AD, and Microsoft Office applications
  • Experience of hardware and software installation and configuration
  • Excellent customer service and communication skills, both written and verbal
  • Good problem-solving skills
  • Customer service experience
    • In return, this company will offer a competitive salary and excellent benefits package including contributory pension, performance related bonus and 25 days annual leave plus bank holidays.This role is a great opportunity for someone who has some prior experience in a service desk role and is looking to broaden their knowledge and skill set.If this position is of interest, please contact Hope Richardson on -Thanks for considering an application. We do receive a high volume of applicants and as such we arent unfortunately always able to respond to unsuccessful applicants. As such, if we havent responded to your application on this occasion then your application has not been successful. Quinton Davies will not discriminate on unlawful grounds. We are committed to equal opportunity and diversity. Required skills
  • No Skills selected

    • Keyskills :
    No Skills selected

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