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IT Support Engineer

Chapman Tate Associates
Job LocationBrighouse
EducationNot Mentioned
Salary£30,000 - £40,000 per annum, negotiable, pro-rata,
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Role: IT Support Engineer Location: Brighouse - 2-3 days from the office and Work From Home - HybridContract: PermanentSalary: £35,000 - £40,000 Key areas: Citrix, Windows Server, O365, Exchange, Application Support, Keyloop, CDK, Autoline, Kerridge, Dealership Management Software, 2nd-line supportChapman Tate Associates seeks an IT Support Engineer to join this UK Wide Service Provider who have been established for a number of years and an enviable reputation in the market.We require a skilled 2nd Line IT Support Engineer to join their expanding team at this exciting time. This is a new addition to a number of heads needed for the growing IT Support team.If you are a proficient problem solver with expertise in Citrix and Microsoft Windows based tech, we invite you to join this dynamic team in Brighouse.Key Responsibilities:

  • Technical Expertise: Apply your comprehensive knowledge of Citrix and Microsoft Exchange to deliver second-line support, efficiently resolving complex issues.
  • Remote Assistance: Provide remote assistance to clients, ensuring smooth connectivity and prompt issue resolution.
  • Security Focus: Contribute to maintaining a secure IT environment by implementing best practices in security protocols.
  • Problem-Solving: Identify and resolve technical issues in a fast-paced environment, collaborating with the team to develop innovative solutions.
  • Client Interaction: Engage with clients professionally, fostering strong relationships through effective communication and exceptional customer service.
Qualifications:
  • Proven experience in a 2nd Line Support role.
  • Expertise in Citrix and Microsoft Exchange administration.
  • Strong troubleshooting skills and the ability to analyze and solve complex technical issues.
  • Excellent communication skills, both verbal and written.
  • Familiarity with ITIL framework is a plus.
Package:
  • Competitive salary, paying up to £40,000 annually.
  • Performance-based incentives.
  • Professional development opportunities.
  • Collaborative and inclusive work environment.
  • Health and wellness programs.
Any experience with Keyloop, Kerridge, Autoline or any other Car Dealership Management Software, this would be a great advantage to your application.Training will provided and you will great personal/career development prospects.If interested please send in your CV for a quick turnaround.

Keyskills :
CitrixWindows2nd LineIT SupportKeyloop

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