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Waste Management Manager

Focus Resourcing
Job LocationBrentwood
EducationNot Mentioned
Salary£30,000 - £35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service Manager required to lead a fantastic, fast paced and personable team. Salary per annum will likely be £35,000. Hours of work are Monday - Friday, 8am until 5pm.You will require own transport to access the office, and this is not a hybrid or remote working role.Duties:

  • Handle and be the point of contact for telephone and email escalations
  • Day to day support to a team of customer service agents
  • Administration and back-office support to a team of customer service agents
  • Liaise with service providers over day-to-day operations and be a point of escalation
  • Liaise and collaborate with internal departments
  • Support other business functions and internal teams
  • Ensure Customer Service KPIs are achieved
  • Departmental performance reporting
  • Assist in the implementation of new contracts and services
Benefits:
  • £35,000 per annum
  • 25 days holiday
  • Pension
  • On-site parking
  • Active company social programme
  • Employee of the month programme
Experience:
  • Previous leadership or Customer Service experience at team leader or higher level
  • Experience in the waste, recycling industry is beneficial
  • Excellent communication skills both written and verbal
  • Experience in providing and be able to demonstrate excellent customer service
  • Experience of working and be able to flourish in a busy, fast paced environment
  • Excellent PC literacy with a good working knowledge of Microsoft Office Suites
  • Be a self-starter who demonstrates initiative and can be pro-active
  • Be able to lead and develop a team
Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants, whose skills and qualifications are suitable for this position. If you would like to be consideredfor similar and future positions, or for a complete listing of all our current vacancies, please visit our website.

Keyskills :
managercall centrehelpdeskcustomer servicewasterecyclingenvironmental

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