Strategic Account Director

Job Description

Strategic Account DirectorLocation- UK Travel- Regular travel to Burntwood, London, PlymouthWho are ShiftWe are a rapidly growing tech marketplace, with an entrepreneurial ethos, focused on investing and developing cutting edge technology. We use algorithms to match van and truck capacity of drivers already on the road to offer consumers and businesses a wayto move anything, at any time, on their schedule. We create availability flexibility and efficiency, meaning reduced costs and environmental impact.We are a VC backed company, with a mission to disrupt the logistics market. If you have the drive and determination to make an impact on an expanding business, then Shift are here to deliver your next career move.The opportunity as a Strategic Account Director:Reporting into our COO, the role of Strategic Account Director will have complete ownership of the commercial and operational strategy, of key enterprise accounts within our Contract Removals proposition.By developing strong valuable relationships, you will live and breathe the accounts to get to know the fine details of the operations and how we continue to build out the model..To be successful in this role, you will use data to seek patterns and implement preventions, build and lead projects and provide effective solutions to operational issues. You will be an expert in P&L analysis and have the confidence to negotiate and findopportunities to expand the accounts.Responsibilities included as an Strategic Account Director:Operations:

• Driving smooth operational performance for the designated accounts with a focus on key areas across, quality and efficiency
• Being the first point of contact to react quickly at resolving issues (small to large) and ensuring the successful delivery of solutions
• Work with operational and driver teams across the business to ensure successful client delivery and adherence to SLAs
• Proactively analyse operational performance, risks and processes and execute improvements where necessary. Using curiosity and ideas on how we can solve problems or expand accounts
• Owning the P&L and using the data to drive decisions on future financial strategies

Projects:

• Proposing and leading projects such as operational improvements or change management within the key accounts
• Working cross functionally with senior stakeholders at Shift to deliver projects

Account Management:

• Managing and maintaining long term relationships with our top contract removal accounts such as furniture restoration and show home interior design businesses. Ranging up to £2 million turnover
• Growing revenue and contribution profit from the accounts and improving account development which will include negotiating pricing, additional services etc
• Build and implement strategic plans for growth, profitability, operational efficiency and client satisfaction
• Prepare account reports, using the data to identify any areas of improvements and sales opportunities within accounts

Sales:

• Promoting and cross selling other Shift offerings

What you need to bring:

• Experience working within a scale up business ideally within logistics industry, ideally within a tech driven business
• Held a successful role at a senior level as a Operations Manager/ Director, Enterprise Account Manager, or similar
• Strong track record of commercial responsibility for a number of large accounts
• Leadership. You will need to foster new ideas and inspire others around you to think the same
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Experience delivering client-focused solutions to meet customer needs
• Analytical problem solver, comfortable being hands on with data and analysis
• Aptitude for fostering positive relationships

• Commercially aware and customer focused
• Ability to collaborate and liaise with cross functional internal teams
• Excellent communication skills with the ability to present and influence senior stakeholders

What does working for Shift look like

• Collaborative working environment, working within cross functional teams across the business
• Ambitious, flexible and challenging culture
• Solutions orientated
• You will have a direct impact on the growth of the business- we will always need and want you to bring ideas to the table

If you have the drive and determination to make an impact on a growing business, apply now!Operations and Account Strategy Director / Strategic Operations Director / Operations and Account Director