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Job Location | Brentwood |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Contract, full-time |
The RoleShawbrook is a specialist UK lending and savings bank founded in 2011 to serve the needs of SMEs and individuals in the UK with a range of lending and savings products.We differentiate ourselves by concentrating on markets where our specialist knowledge and personalised approach to underwriting offer us a competitive advantage. This supports attractive stable returns and sustainable growth and benefits businesses and consumers in parts of the market which continue to be poorly served by traditional high street banks. Fundamental to our success is a relationship focus which puts the interests of our customers and business partners at the heart of everything we do, built on a culture which stresses the use of our experience and judgement to make decisions that balance risk, return and customer need.We are currently looking to appoint a Quality Control Officer on a 12 month fixed term contract basis. The Quality Control Officer will be responsible for reviewing the front-line activity through direct review/oversight of inbound and outbound calls, back office activities, third party service providers performance and end to end customer case reviews. Due to growth and a recent restructure, the successful incumbent will gain exposure to all central functions of the Bank including savings, complaints, underwriting, collections and recoveries.Responsibilities