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Customer Support Manager

Vistry Group PLC
Job LocationBrentwood
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

In a Nutshell…We have a great opportunity for a Customer Support Manager to join our team at Vistry East London, at our office in Brentwood. As our Customer Support Manager you will manage the Customer Service Coordinators and act as the first point of escalation to ensurethat the team provide a professional customer service incumbent with our 5* service.We are pleased to say, this role can accommodate agile working arrangements.Lets cut to the chase, whats in it for you…

  • Competitive basic salary and annual bonus
  • Company car, car allowance or travel allowance
  • Agile working possible (dependent on role)
  • Up to 33 days annual leave plus bank holidays
  • Private Healthcare and Dental Insurance
  • Competitive contributory pension scheme
  • Life assurance - 4 x your annual salary
  • Share incentive schemes
  • Employee rewards portal with many more benefits…
In return, what we would like from you…
  • Behave in line with our company values - Integrity, Caring and Quality
  • IT Literate
  • Good people management skills
  • Excellent written and verbal communication skills - engaging with customers, suppliers, and partners.
  • Pro-active approach with the ability to work independently and as part of a team.
  • Understands construction methods and terminology.
  • Commercial awareness
  • Ability to provide a solution focussed approach.
  • Resilient personality and able to maintain a professional image.
  • Ability to organise and prioritise effectively.
  • Good understanding of the legal framework associated with purchasing a property including the most recent Consumer Code.
  • Keep up to date with relevant industry practices.
More about the Customer Support Manager role…
  • Manage the customer service team performance to meet required KPIs
  • Where required be the first point of contact to deal with customer queries in a professional and timely manner.
  • Manage the defects systems to ensure issues are correctly recorded and maintained.
  • Where required co-ordinate diaries for the Customer Service Operatives
  • Provide management information on KPIs and team performance to the Head of Customer Services
  • Process visit reports following internal home visits entering the information onto Keys
  • Following the internal visit issues task instructions to Customer Service Operatives and subcontractors with relevant priority settings
  • Monitor all sub-contractor works ensuring that all work is completed within agreed timeframes.
  • Good understanding of product on new developments
  • Escalate any issues or risks to the Head of Customer Service
Finally, lets tell you a bit more about us…At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, CountrysidePartnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do.Were proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thrivingspaces. Were also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, weremaking Vistry.

Keyskills :
Customer Support Manager

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