Collections Executive

Job Description

As one of the world’s largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions – we have a clear goal to become the premium adviserto the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you.Overall Job PurposeWe are looking for an experienced B2B Collections Executive to support our Debt Management team based in Brentwood. We have a large Creditor Solutions team who help SME’s, banks, utilities companies, local authorities and professional practices recover moniesowed to them.This role will give the right candidate an opportunity to advance their knowledge, develop their technical skills, and build relationships with individuals from a range of Blue chip clients.Responsibilities

• Effectively collect a portfolio of B2B debt by phone and in writing in a busy department
• Utilising our inhouse risk tools to conduct investigations into customer’s affairs, establish the asset position and identify business distress and associated trigger points
• Identify potential cases for further action, be it legal escalation or insolvency processes
• Consider strategies and solutions to streamline and improve collection processes
• Mentoring of members of the collections team and providing support to Managers and Directors where required
• Provide weekly, monthly and ad hoc reporting and analysis of debt to Managers and Directors
• Meet regular targets that are set both within your team and the department, including cash collection, call monitoring and other quality reviews
• Manage and expand our existing client relationships
• Understanding and having the ability to adopt approaches towards different customers according to the situation
• Maintain awareness and implementation of Treating Customers Fairly when communicating with customers, including passing regular tests to ensure understanding of the key standards
• Attending client meetings and visiting clients onsite as and when necessary, as an ambassador and representative of RSM’s Creditor Solutions team.

Personal and professional qualitiesThe team will support your training to be successful in the position. We also have a number of learning programs and online modules, we provide a training suite with over 300 courses that are accessible on demand to help you develop further.We are looking for a proactive and forward-thinking individual who is able to work independently as well as part of a team. This role would suit someone who is resilient with strong negotiation skills.This position requires you to attend client meetings and visiting them onsite or in a sociable setting when necessary therefore flexibility on travel is required.

• Experience of working in a telephone-based role, within B2B debt collection
• Experience of supervising staff, setting KPI’s and providing feedback
• An insolvency-based background would be beneficial
• Previous experience of working with clients within the utilities sector would be beneficial
• Studying for Institute of Credit Management would be advantageous
• Effective use of IT including Excel, Word and PowerPoint
• Maintains high professional standards of conduct and practice
• Able to organise and manage time efficiently and effectively whilst being flexible
• Awareness of TCF, Lending Standards Board
• Excellent written and verbal communication skills
• Ability to multitask and work in a fast-paced environment is essential
• Able to travel to meet with clients as and when required.

#LI-AH2Diversity and Inclusion at RSMAt RSM, we want to create a strong sense of belonging so that people of all identities, backgrounds, and cultures feel they can bring their true self to work. Our clients come from all walks of life. We aim to achieve that same diversity of background, experienceand perspective in our own teams, so that we can genuinely understand our client’s needs. Diverse teams bring a broader range of ideas and insights to work. That’s why we’re working together to ensure our firm’s principles and processes support a firm culturethat embraces difference and strengthens inclusion.At RSM we work hard to create an environment where our people can make a difference - to themselves, their career, their teams, and to the success of our firm and clients. We support all our people to work flexibly, to manage their family and other responsibilitiesalongside their work commitments; we believe this is key to achieving an inspiring and fulfilling working environment.