Professional Services Manager, EMEA

Job Description

Its fun to work in a company where people truly BELIEVE in what theyre doing!Were committed to bringing passion and customer focus to the business.Position Summary:NAVEX Global is the worldwide leader in integrated risk and compliance management software and services. Our solutions are informed, driven and refined by direct feedback from our customers, the industrys largest community of risk and compliance technologyusers. Managing this full range of risks requires an integrated, holistic approach; one that provides a complete picture and enables a comprehensive approach to risk identification and mitigation. Our solutions are built to work in concert and help make organisationsmore resilient.The Professional Services Practice Leaders key objective is the departments successful implementation delivery, measured by customer satisfaction, on-time and on-budget completion metrics. As a key member of the Customer Success and Professional Servicesorganisation, the Practice Leader has a varied role. You will manage a team of 5 to 10 Solutions Consultants, overseeing customer engagements as well mentoring and shaping employee growth and professional development in line with NAVEX Global values and theProfessional Services methodology. Beyond the team, the Practice Leader serves as a Subject Matter Expert for NAVEX Global flagship products, providing insight and contributing customer feedback to Marketing, Product and Sales, as appropriate. You will deliveron a limited number of engagements annually, with complex or high-profile customers, providing oversight of consulting resources around solution design, delivery and customer management.The EMEA teams in the UK execute an ambitious expansion strategy set for the next five years. It is an exciting time to join the already well-established team and grow it further!We Offer You:

• An innovative organisation that is secure, growing and thriving with a reputation that we are proud to say is absolutely second to none
• A workplace experience that is inclusive and based on our determination to retain you each day as well as enables you to learn, grow and develop your career, and people dedicated to your success at every level
• Competitive pay with benefits that matter, including the time and flexibility to balance the multiple roles you play in life

What You Will Do:

• Manage a team of 5-10 consultants providing continuous professional development and ensuring adherence to performance standards, delivery protocols and driving achievement of KPIs
• Cultivate customer "referenceability" through product adoption and engagement
• Manage multiple projects and responsibilities simultaneously and consistently with minimal supervision
• Develop and maintain a deep understanding of the functional architecture of NAVEX Global flagship products and related modules and features
• Work closely with Product Management and Product Engineering to ensure the success of NAVEX Globals products and delivery of value on enhancements, feature releases and future product offerings
• Perform technical pre-sales support for potential customers, including product presentations, proposal creation, needs analysis and assessments
• Actively drive and manage the evaluation and discovery stage of the sales process, working as liaison between professional services, sales, marketing, customer service, product management, product engineering, legal and other departments
• 10-20% air travel may be required with overnight stay

Leadership and Development:

• Continuously lead, build, coach and inspire divese staff with the goal of ongoing individual improvement and retention, establishing a culture that encourages and motivates members to achieve their maximum potential
• Provide clear individual and team goals that ensure each team member understands their role in the success of NAVEX Global; make changes when necessary and proactively address performance issues

What You Will Need:

• Bachelors degree with emphasis on business or computer science, or comparable experience
• Proven people and team management experience to facilitate collaboration; ability to work and interact with a cross functional and remote team and coordinate project escalations
• Consulting and enterprise software solution implementation experience across several seniority levels, preferably working with EMEA Enterprise customers
• Experience with business process management and implementing SaaS delivery models
• Excellent written and verbal communication skills and presentation skills, preferably professional working proficiency in a common European language (French, Spanish, Italian, German)
• Demonstrated ability to effectively manage team members and multiple projects to successful completion, including prioritizing and delegating tasks, executing deliverables and measuring success
• Proven project management skills; ideally utilizing Professional Service Automation programs
• Strong presentation skills, project planning and scoping experience
• Experience with HTML, Browser based Technologies, Data Integration Services, web design, web development and solution selling for scoping and requirements gathering for custom web-based forms
• Experience with MS Office Professional applications (Outlook, Word, Excel, PowerPoint, Visio, OneNote) and CRMs, preferably salesforce.com

NAVEX Global is an equal opportunity employer, including disability/vets.If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!