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MultiSite Manager

Job LocationBrentford
EducationNot Mentioned
Salary£38,701 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job Title: Multi-Site ManagerThis is a wonderful opportunity to work for a truly innovative and people focused Self-storage business who offer the highest levels of service in the industry. The role offers a great opportunity for long term progression, as well as the security of working for a company who are still growing and expanding and continually increasing their UK market share.Job Purpose: Reporting into the Regional Manager, the purpose of this role is to develop and sustain effective management activities that maximise sales & profit targets within the Store’s, providing optimum customer service and ensure compliance of all company and legislative procedures and policies.About You:You will have a proven track record of success, with Multi-Site experience in a face to face customer service environment and/or consultative sales along with a proven track record of improving sales performance via a network of stores/ businesses. You will have plenty of experience of leading and proactively coaching a team to deliver improved performance and will possess excellent communication skills.Storage experience is not necessary, but people management experience and a record of achieving KPI’s is essential. Candidates who are always looking for new and better ways of doing things are welcomed in this role.Core Responsibilities:Store Growth and Development

  • Accountable for the development and growth of every aspect of the Store.
  • Ensure all revenue and growth targets are achieved.
  • Effective control all costs within reasonable jurisdiction.
  • Bring a sense of urgency to situations, demonstrate an active approach, be willing to get involved in order to increase the pace and achieve goals and objectives.
  • Sales/Customer Service
  • Sell storage space and ensure the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions.
  • Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, challenging objections, upselling our retail products and closing sales.
  • Maintain a high level of customer service by sustaining a service culture where the customer is the priority and the company’s values are maintained.
  • Resolve customer complaints, address customer concerns and explain company or store policies.
  • Manage and Train Employees
  • Recruit, train, develop and sustain staff to ensure standards are maintained to the highest level at all times.
  • Motivate staff to give their best results, praising them when things go well and appraising them of improvements where necessary.
  • Provide optimum levels of leadership, if required, encouragement, training and support in order to help others achieve their results and meet their budgets.
  • Maintenance and Administration:
  • Ensure effective administration of the store so that company systems, policies and procedures are adhered to at all times.
  • Ensure the site is kept to the highest standards, and all maintenance tasks are completed. Work to a high specification in order to improve and maintain quality.
  • Maintain a safe and healthy environment for both staff and customers.
  • As part of the team, maintain and clean the whole site ensuring excellent standards are kept. Tasks include: cleaning of communal areas and some light maintenance.
  • Create and implement effective marketing plans, monitoring and reviewing results at regular intervals.
  • To create brand awareness, by promoting the store in the local community. Tasks may include visits to local shops and businesses, networking and organising local events. All employees are encouraged to present their marketing ideas.
  • Principle Terms:
  • Working primarily at the appointed store but will be required to work at any other store to meet business needs.
  • Working a day shift pattern to cover the opening hours of the store to include weekend and bank holiday working.
  • Usually forty hours per week but whatever hours are required to ensure the smooth running of the Store.
  • Company van for business use only.
  • 30 days holiday, which includes Bank Holidays.
  • Great bonus scheme.
  • Contributory pension scheme.
  • Private medical insurance after qualifying period, and subject to eligibility.
  • Additional Benefits:
  • Staff discount on storage and retail products.
  • Perkbox - employee free perks’ scheme, which includes discounts on many high street retailers, cinema tickets, and much more.
  • Training and development programme.
  • Additional benefits after qualifying period, including: a day off and gift for your birthday, Christmas hamper, length of service award and a generous maternity and paternity package.
  • This role presents an amazing opportunity to join a highly customer focused, innovative and forward thinking market leader in a role which offers great scope for personal and career development. You will be working for an organisation who place a high level of emphasis on their customer’s and their people and are geared up for business growth.If you feel you have the enthusiasm, drive, man management and broad skills set to carry out this multi-faceted role, we would love to hear from you. Please apply now for immediate consideration and to join a truly wonderful employer. Required skills
  • Customer Sales
  • Rental Services
  • Sales Opportunities
  • Storage
  • World Class Customer Service
  • Keyskills :
    Customer Sales Rental Services Sales Opptunities Stage Wld Class Customer Service

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