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Meetings Centre of Excellence Executive

GSK
Job LocationBrentford
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Site Name: UK - London - BrentfordPosted Date: Jul 21 2020.The teamThe Meetings CoE team sits within the Commercial Excellence team in UK Pharma and supports the tracking, oversight and optimisation of customer interactions. The major goal of the team is to challenge, support and enable the business to foster customer loyalty through high-quality interactions, harnessing and integrating the power of digital technologies into our business operations.The roleIn this role you will focus on the experience and interactions our internal and external customers have with GSK meetings (Veeva Events Management (VEM), PAYCE, GSK Events App) and Customer Resources (Enterprise, GSK Pro and Veeva). For GSK Meetings, you will be the primary point of contact for representatives in their interaction with our new meetings platforms, VEM & PAYCE. You will be involved in the training, roll out and ongoing tactical support for all meeting related tasks.The Customer Resources aspect of the role will be to support the Meetings CoE manager with their ongoing management and improve of our internal processes (streamlining and simplifying systems). Understanding the Customer Journey, helping identify pain points and influence key stakeholders to make brand agnostic improvements. The successful candidate will work as part of a diverse team and will continue to leverage digital technologies and solutions to deliver build best in class customer experiences that set GSK apart from the competition and maximise return on investment.You, along with the broader Meetings CoE team, will adopt an agile approach to daily work, utilising a continuous improvement and data-driven mindset to optimise customer experience and GSK meeting ROI. The fast-paced nature of the role will require you to be an independent thinker with a get up and go attitude when carrying out tasks, with the diligent mindset ensuring compliant ways of working. The role provides an opportunity to focus on self-development and build a wider understanding of differing business units across UK PharmaYour responsibilities:Customer Resource Activities

  • Support day to day activities & resource queries relating to Enterprise Live, Veeva and GSK Pro.
  • Stakeholder Management: Internal and external customers + Brand Managers and Senior Leaders.
  • Supporting training (Respiratory Training Cycles and ongoing training needs)
  • Ensure robust Management Monitoring is in place and conducted on a regular basis.
  • Keep the Field Portal up-to-date.
  • Communicate any process changes or development that my impact the business
    • Meetings
  • Manage day to day activities & meeting queries relating to the E2E processes for external GSK engagements
  • Complete administrative tasks relating to the current meetings operating systems
  • Liaise with wider GSK teams to ensure content within the operating systems is accurate and aligned to business needs
  • Support training (RTCs and ongoing training needs)
  • Robust understanding of meetings management monitoring
  • Keep all documentation regarding meetings up to date on the Field Portal.
  • Measure, Monitor and update relevant KPIs.
    • Streamline, simplify and optimise the Customer Experience
  • Act as subject matter expert and work with relevant parts of the business to streamline, simplify and optimise the way we manage resources, customer queries and Meetings.
    • Broader team responsibilities
  • Implement and embed the team’s broader Meeting Excellence vision over the wider team and cross functionally.
  • Be an ambassador and advocate of the customer and the need for change.
  • Adopt and promote a performance driven, customer centric culture and mindset
    • Basic qualifications:
  • Recent experience with GSK Meetings.
  • Understanding of the GSK Paid Speaker Program
  • Clear communication style
  • Self -starter and comfortable working under own initiative
  • You will be innovative and creative with the confidence to constructively challenge processes that impact our customers receiving the best possible experience
  • High levels of learning agility
  • Technical understanding of GSK systems (Enterprise Live, Veeva Events) with the ability to resolve queries and assist end users
    • Preferred qualifications:
  • Previous experience of process improvement
  • Knowledge and understanding of the ABPI Code
  • Matrix Working
  • Clear understanding of Field based working
  • Bachelors Degree
    • As a company driven by our values of Patient focus, Transparency, Respect and Integrity, we know inclusion and diversity are essential for us to be able to succeed. We want all our colleagues to thrive at GSK bringing their unique experiences, ensuring they feel good and to keep growing their careers. As a candidate for a role, we want you to feel the same way.As an Equal Opportunity Employer, we are open to all talent. In the US, we also adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.Please don’t hesitate to contact us if you’d like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. You can either call us on, or send an emailAs you apply, we will ask you to share some personal information which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment busines

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