Expert operations Executive

Job Description

Site Name: UK - London - BrentfordPosted Date: Jun 3 2020The role:You will be responsible for maintaining & driving efficiencies in expert field team end user operations. Focusing on SFA - reporting, training, optimisation & analytics. By doing so you will become a super user for SFA.Your role will also include the below:Responsibility for ensuring executional ability through key sales team systems including:- VEEVA (platform for sharing content on the sales force system)- SFA – including set up of targets within the system, cycle plans & regular pulling of reports to reflect team performance- Engage (platform to run a remote skype style session on the sales force system)-Use of Power BI - SFA link up to share dashboard for field teamYour responsibilities:Work closely with Expert Marketing to support end user efficiency for MDA & Alloga (warehouse & distributors) in relation to ordering through SFA & the online portal for point of sale orders2. Regular data reporting for expert field team through Power BI working closely with the regional managers to understand reporting requirements.SFA ongoing management & super user activity:

Setting in system targets in line with EEM, Corporate Lead & Capability lead requirements

Ensuring materials are visible & functional in VEEVA

Ensuring the functionality of engage for remote interactionManagement of DCRs – Data change requestsPrivacy IRRs – requests for data removal from the systemNew starter system training & set upRoll out of new end user SFA functionality (supported by digital & data lead)Cycle plan set up – the on system requirements for the quarterAmends to sample ordering process within SFA system

GDPR & consent functionality in SFA

Ad hoc support for system

Other end user support to include:

Hardware for new starters & hardware auditing

Lock up contract management & contact

Support Expert Marketing with facilitation of the end to end process of sample delivery, stock management, forecasting, ordering & reporting through SFA & MDABasic qualifications:

Strong SFA skills

Experience working with both end users and technical team

Strong communications skills

Comfortable working as part of a team

Preferred qualifications:

Super user of SFA

Experienced working with Power BI

As a company driven by our values of Patient focus, Transparency, Respect and Integrity, we know inclusion and diversity are essential for us to be able to succeed. We want all our colleagues to thrive at GSK bringing their unique experiences, ensuring they feel good and to keep growing their careers. As a candidate for a role, we want you to feel the same way.As an Equal Opportunity Employer, we are open to all talent. In the US, we also adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.Please don’t hesitate to contact us if you’d like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. You can either call us on, or send an emailAs you apply, we will ask you to share some personal information which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.Important notice to Employment businesses/ AgenciesGSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSKs commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit GSK’s Transparency Reporting For the Record site.