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Customer Relationship Advisor

Safetykleen UK
Job LocationBrentford
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Who are SafetykleenWe are the leading provider of chemical cleaning and environmental solutions and we offer a unique service that combines parts cleaning equipment, environmental consultancy, and industrial waste collection to a diverse customer base, including transport, metalworking, manufacturing, and construction.With 19 branches across UK and Ireland, we are looking for a talented individual that has the drive, enthusiasm, and commitment to deliver a professional service within our customer service sector to support our business growth. If you are this individual, we will offer you a competitive remuneration package, in addition to providing you with the latest technology and support to ensure that you are successful within your career at Safetykleen.Job responsibilities for Customer Relationship Advisor

  • To manage inbound and outbound customer contact via telephone, email and webmail
  • Ensuring all data is accurately entered on to the system
  • Collate, manage and monitor complaint, risk and cancellation case management facilitating positive case resolution
  • Contact all customers within agreed timeframe
  • Allocate, monitor and escalate internally to ensure customer receives resolution
  • Manage central complaint, risk and cancellation case management and route cause analysis
  • Manage and maintain customer accounts, ensuring needs are fully understood
  • Working with business systems i.e. data input, work order creation and carry out analysis and reporting
  • Prepare and submit periodic reports for internal and external customers.
  • Liaising with and support colleagues to enable them to successfully complete allocated tasks whilst ensuring customers expectations of service are met as a minimum
    • Role requirements for Customer Relationship Advisor
  • Excellent communication skills
  • Energetic and self-motivated within a work environment
  • Honest and reliable
  • Punctual with excellent time management
  • To be methodical when performing daily tasks ensuring full compliance with Safetykleen UK procedures and legislation
    • Benefits forCustomer Relationship Advisor
  • Enhanced industry standard salary
  • Private healthcare scheme
  • Life Assurance coverage from day 1
  • Stakeholder’s Pension scheme
  • 28 days holiday entitlement inclusive of Bank Holidays
  • Corporate discount scheme focussed on your wellbeing, including Virgin Active Gym membership
  • We provide support and access to a range of internal and external courses to help develop and progress your career with us
  • Finally, we recognise those important celebrations in your life, such as birthdays, work anniversaries and becoming a parent.

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