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Membership Trainer

RAC
Job LocationBradley Stoke
EducationNot Mentioned
Salary22,000 - 26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

RAC have an exciting opportunity for a Trainer to join our friendly and welcoming Membership team in our Bristol office on a Permanent, Full-Time basis.As a Trainer you can expect to design, deliver and evaluate dynamic development solutions, aligned to the learning cycle for colleagues across our Consumer Operations, Contact Centre and SME departments. With your experience you will be able to deliver ourcore learning and development, including induction training for all new Contact Centre colleagues.This role requires you to work 35 hours a week Monday-Friday (occasional weekends and training at other sites may be required)What youll do...

  • Act as a role model displaying best practice in terms of performance and behaviours, leading by example always to shape expectations for all colleague delegates
  • Deliver / facilitate training to new and existing colleagues across multiple disciplines
  • Work with all business areas to identify training and development needs and to design appropriate learning solutions to meet those needs
  • Design and deliver training packages, utilising all available options and accommodating different learning styles
  • Develop ad-hoc training solutions to meet evolving business needs e.g. initiatives, systems or product training
  • Maintain and improve existing training materials in line with industry best practice
  • Research and introduce new training tools exploiting technology to maximum advantage which supports a blended approach to learning
  • Build and maintain effective working relationships with Membership Seniors to ensure a seamless learning experience for colleagues as they move from classroom to role
  • Identify areas requiring additional support, offering coaching and training solutions through closely working with operational management
  • Effectively evaluate all learning programmes for commercial delivery, learning outcomes and business benefits
  • Take responsibility for your own approach to self-learning, which ensures your own specialist knowledge
What youll need...
  • Experience of delivering/facilitating training within a sales regulated environment, with the ability to deliver feedback in a positive, enthusiastic and constructive manner.
  • Excellent communication skills, both written and verbal with the ability to work effectively and interact with colleagues across all RAC business areas whilst having a strong business and operational understanding.
  • Have organisational skills including time management with willingness to accept ownership and accountability of work is vital to succeed in this role.
If you are an outgoing individual with a positive can do attitude with the resilience and patience to work within a pressured environment, we want to hear from YOU!In return for your hard work and commitment we offer a wide range of benefits:
  • Health Care Cash Plan
  • Flexible Benefits
  • Free parking on site
  • RAC Ultimate Breakdown Cover for you and your family
RAC are in a period of growth and are looking to the future to how we can all work together to be the number one destination for all driving services. Together we are all #OrangeHeroes! Be a part of our journey!

Keyskills :
FacilitatorTrainingExperienced Trainer

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