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Job Location | Bradley, Huddersfield |
Education | Not Mentioned |
Salary | 18,000 - 20,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Part-Time Customer Service Representative - Rapid Response Huddersfield Salary: from £9,291 pa (+ shift allowance of £1,568 pa) + quarterly bonusAre you seeking a fresh challenge in a vibrant and expanding business We have a number of fantastic Customer Service Representative opportunities to join our team in Huddersfield.As the UKs leading incident management and roadside services company, FMG serve a range of clients in the public and private sectors, 24 hours a day, 365 days a year from our operations centre in Huddersfield. FMG has extensive experience managing the mostcomplex of incidents ranging from road traffic collisions to heavy goods vehicles carrying hazardous chemicals. We work closely with Highways England and a number of police forces across the UK.Role Overview:Due to continued business growth in a number of specialist areas the Rapid Response team is looking to recruit talented individuals to provide comprehensive, 24/7 telephone support service to those in need of urgent assistance. Each call is unique and thetype of support provided is entirely dependent upon the specific requirements of each incident.In all cases the Customer Service Representatives are the first point of contact for those reporting incidents to the operations centre. No two incidents are ever the same. The primary objective in all cases is to get the nearest vehicle recovery operatorwith the correct equipment to the scene within agreed timescales and to manage the incident to a successful conclusion.To be successful as a Customer Service Representative, you are: