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Support Technician

Douglas Charles Ltd
Job LocationBradford
EducationNot Mentioned
Salary£20,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

We are currently recruiting for a Support Technician on behalf of our Bradford based client.Role details

  • Actioning assigned Support tickets, responding to inbound customer queries and complaints
  • Performing diagnostics, utilising external and internal back-end systems
  • Liaison with internal departments to resolve identified technical issues
  • Escalating complaints and unresolved issues to Senior Support Technicians, Support Manager and Suppliers, where required
  • Appropriately log and analyse call content to identify common trends and underlying problems
  • Configuration of hardware based on default settings and customer requirements
  • Generation and delivery of training material to internal departments and third parties
    • Technical Competency required for the role
  • The ability to diagnose and assist customers with Connectivity queries across a variety of technologies
  • A good understanding of 3G and 4G data technology at an intermediate level
  • A good working knowledge of PSTN and the ability to diagnose intermediate level issues
  • A good working knowledge of ADSL and FTTC broadband at an intermediate level
  • A basic understanding of FTTP, G-Fast, Leased Lines, Dark Fibre technologies and an entry level ability to diagnose such issues
  • Good understanding Domain, DNS, Mail, Web and MySQL technologies with an intermediate diagnostics skillset
  • Some experience supporting and maintaining MOOC systems
  • A basic working knowledge of VOIP and SIP with the ability to perform entry level diagnostics and feature requests
  • A good working knowledge of content filtering and the ability to diagnose intermediate level queries
  • A good understanding of routers and firewalls with the ability to complete intermediate level configurations and diagnostics
    • This is a full time permanent position.Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for an interview will be contacted.Douglas Charles operates as an employment agency and employment business and is an equal opportunities organisation.

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