Service Desk Analyst / 1st Line Support

Job Description

Excellent opportunity for an IT Support candidate confident with software, hardware and business systems looking to progress their career with a global leading company. A world of new experiences, a competitive & benefits package and the opportunity to grow your skills await.Our ideal candidate will have some solid prior experience within an IT environment, preferably Service Desk. Good customer service is a must and the ability to work shifts. Experience of MS products is essential both operating systems and applications. Bi-Lingual advantageous.Role Info:Service Desk Analyst / 1st Line SupportThornbury, BD3 Leeds / BradfordCompetitive Salary + Full Company Benefits + Free Parking + Personal DevelopmentWho We Are:We are a leading $9 billion global product supplier spanning chemicals, pharmaceuticals, food ingredients and cosmetics serving more than 80,000 customers across 100 countries.The Role:We have an exciting opportunity for a 1st Line Service Desk Analyst to join our IT team based in Bradford. Reporting to the Client Services Team Leader, the successful applicant will deal with 1st line support issues coming into the IT Service Desk - EMEA via phone, email and self-service.The focus of the role will be to provide exceptional 1st line technical support to users at all levels of our business, mostly on the phone, but also via email/skype and occasionally in person. You will need to be able to manage and prioritise your own workload whilst ensuring you work well within the already well-established team.We deal with an average of 1,000 issues per week, working a shift system between the hours of 7.00am - 5.30pm Monday to Friday, including bank holidays and therefore some degree of flexibility is required.Key Responsibilities and Tasks:+ Provide 1st line IT Service Desk support for software, hardware and business systems+ Logging and maintaining support calls, both internally with staff and externally with suppliers+ Experience supporting Microsoft OS (Windows 7, 8.1 & 10) Microsoft Office 2013 - 2016 including the Office 365 suite of applications+ User administration (account creation, account security & account access)+ Strong knowledge of how to troubleshoot and resolve software and hardware issues+ Proven experience in a similar helpdesk roleWe Are Looking For:Ideally, you will have 1-2 years commercial experience in a 1st line IT service desk role, providing technical support across a diverse range of hardware and software. You must have excellent communication skills, a passion for ensuring you solve user’s technical issues in a timely manner and have an investigative nature. You will need to be customer focused and be capable of building lasting, trusted relationships with your colleagues and peers, as you will be providing support to all levels of the business.The primary objective for the role being to deliver an excellent support experience, whilst minimizing down time to our internal customer base. Your extensive IT Support experience will see you troubleshooting hardware and software issues by identifying, analysing, diagnosing and restoring service by using established processes and procedures.As the team support Europe, the Middle East and Africa, a second language, both written and spoken, is an advantage however all applications will be considered. Preferred languages are: French, German, Spanish, Portuguese, Swedish, Italian or Turkish.What we offer in return:+ 33 days holiday+ Holiday buy and sell scheme+ Discretionary bonus scheme+ Generous pension scheme+ Death in service benefits+ Discounted private healthcare+ Discounts with 1,000+ retailers+ Employee assistance programme+ Employee share plan+ Cycle to work scheme+ Learning & development programmes+ Career progression opportunities+ Free onsite parkingYou may have worked in the following capacities:IT Desktop Support, Level 1 IT Technician, Junior IT Support, IT Service Desk Engineer, IT Support Desk Technician, Bi-Lingual Support, Multi-Lingual SupportInterested Apply here for a fast-track path to the Hiring ManagerApplication notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.