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Operations Manager- Financial Services

Huntress
Job LocationBradford
EducationNot Mentioned
Salary39,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Financial Services Operations Manager Hybrid working Multisite coverage (Bradford and Sheffield)Our client based in Bradford who are a well-known online retailer are recruiting for an experienced Financial Services Operations Manager to lead their financial team.Role Responsibilities -

  • Coach all team members to ensure the highest standard of Customer Service is provided.
  • Have strong knowledge of all FCA and CONC regulations to comply with fair treating standards.
  • Develop and improve Customer Satisfaction to reduce debt losses and complaints.
  • Manage and set individual targets.
  • Monitor the quality of both the internal and external teams performance to provide a consistent service.
  • Work alongside the Financial Services department to achieve synergies and operational efficiencies.
  • Manage 3rd party relationships to maximise performance and maintain service level agreements.
  • Investigate the root cause of and propose a plan to prevent customer escalations.
  • Comply with and demonstrate company policies.
  • Provide insight and analysis relating to complaints handling and collections to senior management when required.
  • Take responsibility for your Health and Safety as well as of your teams.
  • Ensure compliance with all applicable UK and local regulations, Company Policies and FCA Conduct Rules.
The Ideal Candidate -
  • Understanding of FCA regulatory requirements including DISP and FOS.
  • Experience of managing a team.
  • Experience dealing with and managing complaints.
  • In depth knowledge and practical experience of Complaints and Collections within the UK consumer credit industry.
  • Strong organisational skills.
  • Excellent PC skills including Microsoft Word and Excel, Financier & Charter (Desirable)
  • Stakeholder and supplier management experience.
Salary up to 39k + 6k car allowance.Please note this role will require a DBS and Credit Check.Click apply today or send your CV to Jo Stoker Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgroundsand will ensure measures are met when required, to allow a fair process throughout.PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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