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Financial Services Quality Assurance Specialist

Page Personnel Finance
Job LocationBradford
EducationNot Mentioned
Salary20,000 - 22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We are working with a successful organisation based in Bradford to recruit a Financial Services Quality Assurance Specialist to join their team.Client DetailsA global business, the organisation offers its employees an excellent benefits package such as retail discounts, generous annual leave, as well as a great working environment and culture. They have a flexible approach focusing on employees performance whilstalso promoting a work life balance.DescriptionAs Quality Assurance Specialist, you will take on duties such as:

  • Monitoring and reporting on performance against regulatory requirements, such as CONC, GDPR, complaints etc
  • Working with other stakeholders to identify and escalate incidents and breaches, initiating remediation principles ensuring any customer detriment is swiftly resolved
  • Completing second line audits on activities
  • Identifying and reporting root causes of monitoring failures including inadequacies in processes or systems
  • Ensuring all policies and controls are adhered to
ProfileThe successful candidate must have:
  • Good understanding of FCA regulations including monitoring principles
  • Strong IT literacy including Microsoft Word and Excel
  • Experience in quality monitoring / assurance
  • High attention to detail
  • Excellent communication skills
  • Confidence to challenge and ask questions to ensure quality standards are maintained
  • Strong analytical skills
  • Knowledge and awareness of collections and financial difficulties requirements would be advantageous
Job OfferAs Quality Assurance Specialist you will get:
  • Salary of £20,000-22,000
  • 25 days holiday
  • Pension scheme
  • Healthcare cash plan
  • Staff discount
  • Hybrid working

Keyskills :
ComplianceFinancial ServicesQuality Assurance

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