Financial Care SpecialistS1Bradford

Job Description

Join our communityAre you ready to embark on a rewarding journey as a Financial Care Specialist with us Join the team where anyone can learn, grow, and thrive. In this role, you will serve as the primary point of contact, assisting both Business and Retail customers facingfinancial challenges through telephony and chat support.Your work will make a significant difference in the lives of vulnerable customers, helping them adjust their consumer behaviour to overcome financial difficulties and secure their financial well-being. Youll have the opportunity to excel your advisory skillsusing a wealth of data, which is a strong foundation for any career.If you believe this role aligns with your career goals, join our supportive work culture, and let your professional journey flourish with us.The role offers a salary within a range of £21,801 to £25,649, in addition you would receive a £500 Flexible benefit and be included within a discretionary performance related bonus scheme. Salary will be dependent on experience and would be confirmed atoffer should your application and interview be deemed successful.The difference you’ll make

• Connecting customer needs with bespoke solutions, facilitating repayment of outstanding debts
• Assisting the customer in making a well-informed decision using a variety of data from health and wealth perspective
• Exhibiting significant personal resilience when overseeing customers in need
• Inspiring customers to embrace our digital evolution by highlighting the advantages of utilizing alternative channels and tools
• Championing the ongoing enhancement of customer experience and service quality through dedicated ownership and continuous learning

What you’ll bring

• Good communication and listening skills both at a customer and internal level
• Ability to question and finding solutions, based on product knowledge and customer’s individual needs
• You will require the right to work in the UK (please see details below)

It would also be nice for you to have

• Experience of working in a servicing, customer-driven environment
• Experience of working with banking products and services

What else you need to knowThe working hours are currently between 8am-6pm Monday-Friday and 9am-5pm Saturdays, and your working week will be made up of 5 days rotated across Monday to Saturday.When in the office, you’ll be working in the bustling centre of Bradford just one minute from the Bradford interchange, or a five-minute walk from our nearest train station, the office also benefits from its own onsite restaurant. There are also plenty oflocal shops, childcare options, and gyms nearby.Everyday InclusionAt Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains, and develops the most talented and committed peoplethrough living our values of Simple, Personal, and Fair.How we’ll reward you.As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• Starting base salary of between £21,801 - £25,649 plus a £500 annual cash allowance to spend on our great range of benefits
• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• Eligible for a discretionary performance-related annual bonus
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
• Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
• Free access to wellbeing apps and up to three weekly online classes via our partnership with Gym pass
• Support your favourite causes through charitable giving and our community partnerships
• Share in Santander’s success by investing in our share plans
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

Right to work in the UK.Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application.However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.What to do next.If this sounds like a role you’re interested in, then please apply.If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You cancontact us at or call .Further InformationIf you would like to know more about the role, we have a suite of videos and articles which will provide you with great insight to the role and the area in which we work, highlighting what we do for our customers and how our staff support our customers.To view please visit the Financial Support overview, within the Customer Service Support link within the Careers at Santander page which can be found on our Company website