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Customer Service Advisor

The Agency (Recruitment Ltd)
Job LocationBradford
EducationNot Mentioned
Salary£21,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our well established client offers an excellent opportunity for an experienced customer service professional to work as part of the team working in close harmony with all call centre personnel, ensuring that all their clients receive a high level of customerservice.Company Benefits:

  • Excellent working environment
  • stablished and reputable business
  • Ample free parking
  • Death in service benefit
  • Earn extra holidays for no sickness (up to 1 extra week per year)
  • Close to Shipley train station
  • Staff canteen and lounge area
  • Dress down Friday
Main responsibilities and tasks:
  • Co-ordinating all customer and supplier liaison (both written and verbal) regarding new sales enquiries to ensure the accurate and efficient creation of nonstandard products and quotations to meet customer requirements
  • Prioritising workload in terms of commercial potential and in consideration of the company’s desire to reduce overall response times
  • Responsibility to apply sales margins to all nonstandard items, and to determine appropriate levels of discount on standard items
  • Liaising with relevant sales personnel regarding quotation follow up’s
  • Working to time schedules set by the Sales & Marketing Director
  • Reporting information on quotations to the external sales force and senior management
  • Ensuring objections are overcome in a positive and respectful manner
  • Ensuring good time management is observed throughout the call
  • Ensuring that all company policies are adhered to within the scope or your role
  • Carrying out other ad hoc duties that might be required in the company’s interest
  • Compliance with the Company’s Health and Safety policy including reporting all risks/issues to direct supervisor/manager
Experience/Skills required:
  • Previous customer service experience of a similar nature is required
  • Possess commercial awareness and understanding
  • Excellent communication skills, both written and verbal
  • Demonstrating attention to detail and excellent customer service with a can do attitude
This is a full-time position, working Monday to Friday 36.5 hours per week.GDPR Disclaimer: Please appreciate that whilst we review all CVs and applications, due to the high volume that we receive on a regular basis, we only respond to candidates that have been successful with their application. As such, if youdo not hear from us within 14 working days, please accept that your application has been unsuccessful. Additionally, please note that sending a CV does not constitute a registration with THE Agency (Recruitment) Limited. In line with GDPRwe will permanently delete information for all unsuccessful applications, and we will not keep candidate information on file for future vacancies at this stage of our process.

Keyskills :
Commercial AwarenessCommunication SkillsCustomer Service

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