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Job Location | Bradford |
Education | Not Mentioned |
Salary | £35,000 - £35,500 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Page Personnel have just registered a new exciting Permanent Complaints Handler Position to work for a reputable business within the Insurance Sector!This would be an exceptional opportunity for someone who is experienced within complaints ideally within a regulated environment and would like to join a company that have lots of exciting plans for 2024!This is brand new position within the team due to expansion to join a progressive company!Client DetailsPage Personnel have just registered a new exciting Permanent Complaints Handler Position to work for a reputable business within the Insurance Sector!This would be an exceptional opportunity for someone who is experienced within complaints ideally within a regulated environment and would like to join a company that have lots of exciting plans for 2024!This is brand new position within the team due to expansion to join a progressive company!DescriptionAs a Complaints handler you will be working within the customer service department and will be responsible for any insurance and product escalated complaints.You will be corresponding with customers through letter, email and over the phone investigating the complaint from start to finish working closely with other members of the business to come to a resolution asap for the customer.The role is varied and will be responsible for handling a range of general enquiries too but the main duties of the position will be resolving escalations.ProfilePrevious complaints experience ideally within a regulated environment but could be open to backgroundExcellent written and verbal communicationPassionate about delivering an excellent customer experienceAble to investigate and analyse data with a keen eye for detailThe ability to build and maintain excellent working relationshipsForward thinking and proactive alongside wanting to bring new ideas to improve the customer journeyA good team playerJob OfferSalary of up to £35000 dependant on experience+ reputable insurance business in Bradford+ Monday - Friday 9am-5.30pm+ no shift patterns or weekends+ hybrid working+ free parking+ excellent benefits+ generous staff discount+ excellent progression and development+lovely team and culture+ excellent on site facilities+ immediate interviewRequired skills