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Complaints Advisor

Huntress
Job LocationBradford
EducationNot Mentioned
Salary£23,400 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

COMPLAINTS ADVISOR*FCA REGULATED*Bradford, up to 23,400HYBRID WORKING (3 DAYS IN THE OFFICE)We have an exciting opportunity to join a small and personable team working with a household name in the retail industry. This role will require you to take responsibility if any escalated complaints in relation to financial products. It will be an opportunityto put your analytical and investigation skills to the test, taking appropriate action and adhering to FCA regulations and policies at all timesOn a day-to-day basis you will:

  • Liaise with service providers via phone and email
  • Effectively manage complaints regarding regulated products
  • Ensure that complaints are dealt with in the most appropriate way, are properly investigated and dealt with effectively to reach an appropriate outcome
  • Managing your own case load and recording complaints accurately
  • Working efficiently to deadlines
The ideal candidate must have:
  • Good understanding and knowledge of FCA regulatory requirements. (Including DISP and FOS)
  • Experience in dealing with customer complaints
  • Excellent Customer Service, verbal, written and interpersonal skills
  • Good understanding of the principles of TCF
  • Understand the impact of debt and vulnerability
Click apply today to send your CV to Jo Stoker atHuntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgroundsand will ensure measures are met when required, to allow a fair process throughout.PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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