Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Case Coordinator

Interserve
Job LocationBradford
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job PurposeProvide a comprehensive and effective administration service across a number of Flex Teams, supporting the team to deliver an effective rehabilitation service.Key Responsibilities

  • Provide administration services to support the creation of reports, typing, formatting and general case admin. using the MS Office package, specifically Excel and Word
  • Make up case notes ensuring all relevant information is included and administer systems to track service users’ progress
  • Generate required management information as appropriate, including service user progress and information linked to contract performance
  • Maintain accuracy of the Case management system (CMS), updating systems and records specific to different teams and functions
  • Undertake telephone/reception duties when necessary
  • Work with Case Managers (CMs), senior Case Managers (SCMs) and Professional Service Centre (PSC) to ensure all aspects of the sentence plan are organised and arranged
  • Maintain all admin. aspects of offender case files including breach files and terminations and administer enforcement proceedings in line with Community Rehabilitation Company (CRC) processes
  • Occasional engagement with service users, via telephone, where service users are attending structured interventions to remove barriers to sustained rehabilitation
  • Provide admin. support to the line manager; to include reporting and supporting resolution of issues that may impact on service delivery, e.g., when a Case Manager goes sick or staff are absent, rearrange appointments/work
  • Alert relevant colleagues should any risk be identified in relation to promoting the welfare of children and adults
  • Support administration to the Flex Team to deliver service according to contract, including data inputting data to support performance management
  • Communicate effectively with all members of the team, CRC teams and partner organisations, including the provision of essential information to actively demonstrate collaborative working within the Flex Team
  • Perform other duties commensurate with the post as from time to time may be determined by the line manager, or above
    • Operational Planning and Management
  • Contribute to case management administration in an enabling manner in line with rehabilitation goals to enhance consistency in delivery
  • Demonstrate Skills for Effective Engagement, Development and Supervision (SEEDS) in day-to-day administration
  • Act as an enabler for Case Managers, providing administrative support and case coordination, supporting the delivery of the Interchange Model (including the six core modules):
  • Interact (Assess-sentence plan-implement-review and evaluate- enforcement and referral)
  • Intervene (Interventions used to support change and deliver the sentence)
  • Integrate (Activities designed to engage offenders with their community and access its resources)
  • Ensure the accurate collection of case information from a range of sources and supporting local activities
  • Support the running of effective admin. systems for data collection and processing
  • Plan and prioritise own workload, to ensure self and Flex Team meet objectives, deadlines and targets
  • Appropriate attention to detail and ensure tasks are correctly handled and followed through
  • React quickly, demonstrate a flexible approach and respond appropriately to changes in plans and work schedules
  • Provide admin. support to the Interchange Manager to evaluate the quality of services and performance in the Flex Team
  • Work flexible hours within the remit of personal contracts or agreed variations, subject to exigencies of the service
    • Delivery of Programmes
  • Provide admin. support for the delivery of accredited programmes to enhance compliance and completion
  • Provide admin. support for the delivery of non-accredited programmes
    • Finance and Commercial
  • Provide admin. support to Interchange Manager to manage devolved budgets, e.g., track petty cash
    • Decision Making
  • Use professional judgement whilst exercising Case Coordinator duties
  • Actively seek advice and support from Senior Case Manager and line manager when necessary
    • Relationships
  • Foster a positive working relationship with suppliers of interventions, and local and other community partnerships
  • Provide appropriate agencies with (i) relevant service user information under guidance from the Senior Case Manager and line manager (ii) arrangements for addressing non-compliance
  • Collaborate with others across the Flex Team and wider Service Team, including PSC, to solve problems and improve ways of working
  • Build an effective working relationship with the service user adopting a strengths-based approach
    • Equality and Diversity
  • Participate and engage in equality and diversity training, reflecting learning in working practices
  • Work to eliminate discrimination, harassment and victimisation
  • Ensure best practice and company policies and procedures are followed to achieve contract requirements
    • Quality/Health and Safety/Environment
  • Be actively aware and follow the company Quality, Safety, Health and Environment (QSHE) policies, procedures and personal responsibilities, as set out in these documents
  • Attend all QSHE mandatory training as requested
  • Ensure compliance with Health and Safety (H&S) policy and procedures, taking reasonable care for own health and safety and that of others, who may reasonably expect to be affected by your action or inaction
  • Where relevant, use recognised incident reporting processes to escalate risks, as stated in the H&S policy and arrangements
    • Policies and Procedures Be act

    APPLY NOW

    Case Coordinator Related Jobs

    © 2019 Naukrijobs All Rights Reserved