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| Job Location | Bradford |
| Education | Not Mentioned |
| Salary | Salary negotiable |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Talent UK are recruiting on behalf of our client for an experienced 2nd line support IT Support Engineer on a full time permanent basis working Monday to Friday 8.30am - 5pmPOSITION OBJECTIVEManage and facilitate the completion of clients’ support requests. The Support Engineer will manage the clients’ expectations throughout the process and strive to maintain high client Satisfaction levels. The role will also have a focus on enabling our clients to get the most out of the technology that is available to them.PRINCIPAL DUTIES· Perform scheduled or reactive onsite service calls.· Provide reactive remote support services.· Analyse and solve various IT problems.· Install and troubleshoot Clients’ IT hardware and software.· Providing services which are fit for purpose, practical, cost effective, comply with relevant regulatory standards, and comply with Health and Safety and Quality Control requirements.· Provide regular ticket reviews and reporting to the Operations Manager and Technical Director as required.· Escalate minor and major moves, adds, or changes to the Professional Services departments.· Provide continuous feedback on; recurring client issues, client dissatisfaction, process inefficiencies, lack of documentation, to the other delivery areas as required.· Maintain high positive client and user satisfaction and relationships.· Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry.· Implement, participate and promote Quality Assurance (QA) objectives, processes and procedures of the Company.· Conduct thorough checking and self-checking of information and documentation.· Keep documentation accurate and in good order.· Assist in the training, mentoring and development of staff.· Perform general office duties as required.· Liaising with, managing and advising clients, other consultants, and contractors and attending meetings as required.· Perform any other appropriate duties and responsibilities as assigned by the Operations Manager and Technical Director.· Adopt continuous learning and improvement processes in all aspects of the position.· Implement, participate and promote Company Policies and Procedures, including Health and Safety requirements.KEY SKILLS & EXPERIENCE QUALIFICATIONS (DESIRED)· Qualifications in Information Technology or equivalent.· Microsoft certifications in Cloud and/or Identity management.EXPERIENCE/SKILL LEVEL REQUIRED
Keyskills :
2nd Line Mac Systems