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CRM Manager

eFinancialCareers
Job LocationBracknell
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Summary

  • Bracknell
  • Permanent
  • BBBH832754
  • Oct 31, 2022
  • £50k - £55k
Job Description Morgan McKinley are working with a global organisation and leaders in the technology sector who are seeking to hire a CRM Manager to act as a key member of their Customer Marketing Team. Morgan McKinley are working with a global organisation and leaders in the technology sector who are seeking to hire a CRM Manager to act as a key member of their Customer Marketing Team. The successful candidate will have a background in digital marketing withparticular focus on email marketing. This is a full time role based out of their Bracknell office and will involve travel into their Central London office on occasion. The role also offers hybrid working to support a healthy work life balance. Responsibilities:
  • Use of marketing automation tool, Pega, to overhaul customer communications (email and inapp), to increase the value perceprion of the services to drive both product and services
  • Manage the CRM agency, internal creative studio and IT services to deliver, cross sell and upsell inititatives.
  • Take responsibility for final creative testing and cross referencing the customer database to ensure all campaigns are executed with excellence
  • Act on opportunities to increase RMR or NPS thorugh unique and customer need driven communications
  • Take the lead on bringing stakeholders up to speed with reporting and proress against the roadmap
  • Escalating issues to the right people for feedback, approval or decision making
  • Update and maintain key timelines to ensure successful progress against the CRM roadmap
Requirements:
  • Minimum of 3 years of relevant marketing experience (email, CRM or digital marketing)
  • Understanding of, or open to learning tools such as Pega, Mailjet, Salesforce, Jira
  • Proactive and motivated self -starter
  • Strong drive to succeed
  • strong presentation and leadership skills
  • Ability to present in front of diverse groups
  • Effective and propven program managament skills - leading and driving ccomplex projects to closure
  • Fluent in English - both written and spoken. Additional languages (French, Italian or German) are a bonus
Competencies:
  • Team player
  • Passion to learn and improve skillset
  • Analytical and structured thinker
  • Prone to taking initative and ownership
  • Excellent time management
  • Able to work effectively under tight deadlines
  • Confident to work independently
  • Demonstrate strong interpersonal skills, writen and oral communcation
  • Commercially savvy
  • Flexible and enthusastic
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative. BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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