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| Job Location | Bournville, Birmingham |
| Education | Not Mentioned |
| Salary | £13.53 - £17.04 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract, full-time |
We have a number of exciting contract opportunities working for Confectionary client based in Bournville, West Midlands.The successful candidate will be responsible for successful launch of Workday.Delivering a variety of process priorities; -Assist our teams in specific current business as usual (BAU) activities where current queues exist prior to Workday launch.Support current activities that will become critical (or more critical) once Workday is launched.Complete specific process activities & administrative tasks prior to, during & after launch (can be project & or BAU related).Training on all processes will be provided including Workday modules as required.Play a pro-active part in the central team’s performance, status, tracking & communicate progress & successes plus escalate any concerns immediately.Current BAU specific areas will include Service Desk (telephony & on-line in case management) & Document management eFiling processes.Current Workday related activities will include the documentation of known workarounds & the compilation of process / training materials in readiness for the teams to utilise & understand.Additional Workday related tasks will be identified real-time.Skills requiredWorkday & customer service experience.Customer service is what we do as an SSC, be customer aware in all transactions, de diligent always.Completers, all tasks identified will need finishing in line with major program milestones & in many case will lead to the next step in the project or program & the next package of work to be completed.Additional European specific language skills required for candidates - Polish, French, Spanish & Italian (1 of each).If you want to know more about this exciting contract opportunity please review and APPLYWe will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database and contact you. We may contact you from time to time about other relevant roles. Your personal information will be securely held. For more information please refer to our privacy notice, a copy of which can be found on our website. - Select Required skills
Keyskills :
Customer Service Helpdesk wkday