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Workday Customer Service Administrators (x18)

Caresoft Global Ltd
Job LocationBournville, Birmingham
EducationNot Mentioned
Salary£13.53 - £17.04 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Job Title: Workday Customer Service Administrators (x18)Location: Birmingham UKRate: Depending on Experience - Between £13.53 Umbrella & £17.04 UmbrellaIR35 Status - InsideEmployment Type: Contract (initially approx. 5 months)Hours: Standard 36 Per WeekStart Date: Preferably 6th April 2020Our Client isrolling out WORKDAY Globally and are looking for a central team of agency workers before the Summer launch.This team will be trained in a number of processes to address current queues prior to launch and to assist in the resolution of predicted queues during and after launch.Languages: Polish, Italian, French Spanish - preferable for some of the roles.Experience Required:

  • At least 6 months’ Workday experience
  • Customer Service Experience / HR Hospitality CS
  • Process & Compliance Driven
  • Adaptable
    • Summary of responsibilities:Member of the Surge Resource team, in place to assist in the successful launch of Workday.Delivering a variety of process priorities; -
  • Assist our teams in specific current business as usual (BAU) activities where current queues exist prior to Workday launch.
  • Support current activities that will become critical (or more critical) once Workday is launched.
  • Complete specific process activities & administrative tasks prior to, during & after launch (can be project & or BAU related).
  • Training on all processes will be provided including Workday modules as required.
  • Play a pro-active part in the central team’s performance, status, tracking & communicate progress & successes plus escalate any concerns immediately.
  • Current BAU specific areas will include Service Desk (telephony & on-line in case management) & Document management eFiling processes.
  • Current Workday related activities will include the documentation of known workarounds & the compilation of process / training materials in readiness for the teams to utilise & understand.
  • Additional Workday related tasks will be identified real-time.
    • Three Key Skills:
  • Workday Experience - minimum 6 months WD BAU (ability to be an advocate know our future state)
  • Customer service experience in HR, hospitality or associated role / function.
  • Adaptability. Able to move from one process to another. Able to re-focus & complete specific process requirements.
    • Primary Skills Required:
  • Workday & customer service experience. Customer service is what we do as an SSC, be customer aware in all transactions, de diligent always. Completers, all tasks identified will need finishing in line with major program milestones & in many cases will lead to the next step in the project or program & the next package of work to be completed.
  • Additional European specific language skills required for 4 candidates - Polish, French, Spanish & Italian (1 of each).
    • Additional Skills Preferred:
  • Excellent verbal communication skills.
  • Proactive team member with the ability to work in the team & alone as required).
  • Attention to detail - process complexity is standard & accuracy / compliance a given
  • Experience working in a virtual environment
  • Process improvement / problem solving skills
  • Computer literate, knowledge of Excel & PowerPoint
    • Experience Required:
  • Change experience IT / System way so of working shift (ability to recognise team challenges & act accordingly).
    • Additional Experience Preferred:
  • Project or program management / involvement, stakeholder management & compliance / process adherence understanding
    • Education/ Qualifications Required:
  • A-Level required, degree desired (& or significant specific experience will be taken into consideration)
    • *WORKDAY SYSTEM EXPERIENCE IS REQUIRED* Required skills
  • Admin
  • Customer Service
  • Workday

    • Keyskills :
    Admin Customer Service Wkday

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