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Customer Service WORKDAY support

Contechs Consulting Ltd
Job LocationBournville, Birmingham
EducationNot Mentioned
Salary£13.53 - £17.04 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Customer Service WORKDAY supportAs a Workday Customer Service Administrator working for a leading manufacturing company based Birmingham you will be assisting in the successful launch of Workday.

  • Trained in a number of processes to address current queues prior to launch and to assist in the resolution of predicted queues during and after launch.
  • Delivering a variety of process priorities
  • Assist Teams in specific current business as usual (BAU) activities where current queues exist prior to Workday launch.
  • Support current activities that will become critical (or more critical) once Workday is launched.
  • Complete specific process activities & administrative tasks prior to, during & after launch (can be project & or BAU related).
  • Play a pro-active part in the central team’s performance, status, tracking & communicate progress & successes plus escalate any concerns immediately.
  • Current BAU specific areas will include Service Desk (telephony & on-line in case management) & Document management eFiling processes.
  • Current Workday related activities will include the documentation of known workarounds & the compilation of process / training materials in readiness for the teams to utilise & understand. Additional Workday related tasks will be identified real-time.
  • Customer service is what we do as an SSC, be customer aware in all transactions, de diligent always.
  • Completers, all tasks identified will need finishing in line with major program milestones & in many cases will lead to the next step in the project or program & the next package of work to be completed. ·
    • Skills and experience required:
  • At least 6 months’ Workday experience
  • Customer Service Experience / HR Hospitality CS or associate role/function
  • Process & Compliance Driven
  • Excellent verbal communication skills.
  • Proactive team member with the ability to work in the team & alone as required).
  • Attention to detail - process complexity is standard & accuracy / compliance a given ·
  • Experience working in a virtual environment
  • Process improvement / problem solving skills
  • Computer literate, knowledge of Excel & PowerPoint
    • Additional European language will be beneficial - Polish, French, Spanish & ItalianContract (initially approx. 5 months)Hourly rate £17.04 p/h UmbrellaHours: Standard 36 per WeekStart Date: Preferably 6th April 2020Inside IR35 Required skills
  • Communication Skills
  • Customer Service
  • Problem Solving
  • Workday
  • PC user

    • Keyskills :
    Communication Skills Customer Service Problem Solving Wkday PC user

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