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Junior Data Analyst & System Support

POD Management
Job LocationBorehamwood
EducationNot Mentioned
Salary26,000 - 28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

KEY RESPONSBILITIES:The Junior Data Analyst and System Support individuals role and principal responsibility will be to provide training and support, either over the phone or in person, for the bespoke POD systems and Analytics programs.You will maintain and continue to develop the Analytics offering within POD and provide initial support for any issues within the bespoke systems POD uses. You will also provide systems training to new starters to ensure that processes and procedures areconsistently followed.The focus for the role will be primarily to provide data, insights and support on the systems used in the Company.Duties will include but not be limited to:

  • Training of new staff members in using POD Ecosystem and ensuring use is consistent across the business.
  • Assisting internal customers with support they may need within the POD Ecosystem
  • Basic troubleshooting for internal bug reports
  • Delivering internal data insights that enable internal customers to assess and streamline their internal processes
  • Providing essential information to the Line Manager and other Department Heads about the use of the systems across every level of the business to ensure the systems work best for every employee where possible.
  • Set up of access for new starters alongside training on the bespoke systems in use.
  • Documenting new processes
Requirements:
  • An ability to work with many different backgrounds and hierarchical levels
  • Deluge experience would be beneficial but not required
  • Excel experience would be beneficial but not required
  • Must be willing to travel to different sites to provide training
The most important requirement is that you want to learn and develop to provide POD with the best data and systems possible.Data Analyst and System Support Goals and Daily Tasks
  • Ensure there is a sufficient, effective, and regular level support for all POD systems.
  • Respond promptly and pro-actively to internal tickets.
  • Ensure a consistency of processes and system use across POD, from the on-site teams to the office-based functions via providing training.
  • Facilitate effective training on the POD systems is a consistent and informative manner. Collaborating with the Talent Team and other key stakeholders as required.
  • Be mindful of our systems ease of use for all, from our customers to our employees and stakeholders. Seek feedback and react to the same on a regular basis in recognition of our values.
  • Seek to enhance the use of Data Insights to enable better use and visibility of the POD Systems across the business.
About Us:POD Management is a Residential Estate and Block Management company. At POD we strive to make the customer experience exceptional and property management smarter. We are meticulous in our approach so that our customers experience great service and feel supported.At POD we put great importance on our culture and strive to find people that are a great fit for our POD family!Salary & Benefits:* Salary £26,000 -28,000 per annum* 22 days of paid holiday in each holiday year, as well as the usual 8 days of public Bank Holidays*A great company benefits scheme and retail discounts, group life insurance, cycle to work and much more!Hours:Working hours will be 09:00 to 17:30 Monday to FridayHead Office Location - 1st Floor, 1 Elstree Gate, Borehamwood, WD6 1JD.

Keyskills :
Data AnalysisSystem Administration

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