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Customer Service Team Leader

Nouvo Recruitment
Job LocationBorehamwood
EducationNot Mentioned
Salary24,000 - 28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time 12 months

Job Description

Our client has gone from strength to strength over the last 18 months and as such are looking for a Call Centre Team Leader to support and manage a team of 11 advisors.The role

  • To handle all escalated calls in a professional and courteous manner
  • To identify development areas within the team
  • To support Customer Service Advisors performance, i.e. 1-2-1s, performance management.
  • Seek to achieve and exceed individual, team and departmental targets
  • Leading, managing, and motivating the team
  • To use call centre systems effectively and continuously monitored throughout the day to ensure targets are met
  • To ensure that all Company procedures are followed
Required Skills and Work Experience:
  • Previous call centre experience (preferably in an inbound environment)
  • Proven people management experience
  • Proven experience identifying individual development needs
  • Proficient customer service experience
  • Sound experience working towards individual, team and departmental targets
  • Proven complaint handling experience
  • Excellent telephone manner
  • The ability to communicate effectively and have good interpersonal skills
Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we willkeep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment wishes you the best of luck in your job search.Nouvo Recruitment Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.

Keyskills :
Customer ServiceFeedbackManagementTeam LeaderIndividual Development

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