Operations Support Analyst

Job Description

We are looking for an Operations Support Analyst who can join our mission to be the best that the industry has to offer.We want you to bring your unique set of skills and experience to a place where you can reach your true potential.The Operations Support Analyst will understand the Network Financials and support the Operations Finance and Support Manager providing weekly updates on KPIs and cost control for the Network and Administer and recommend changes for various processes to ensureescalation of operational proficiency.The role will require you to deliver an effective and efficient service to key stakeholders within Sortation, Transport, and Finance team.The Operations Support Analyst will be required to make data quality improvements by working with key stakeholders to ensure the data is accurate and delivered within certain deadlines.This Operations Support Analyst role will own Kronos application configuration and business impact and be the main contact for support on configuration issues and the link between IT if there are further technical issues to be investigated.Performance/Financial Reporting

• Supporting with day-to-day duties
• Producing and maintaining weekly detailed report of Network Transport Spend
• Developing transport file to be more automated and accurate
• Provide data collation, interpretation, and recommendations for various reports which are required on a daily, weekly, and monthly basis measuring performance against targeted KPIs and SLAs.
• Analyse existing data sources to understand the information and ensure data quality
• Supporting and liaising with the business analyst in order to offer support
• Develop knowledge in terms of modelling and analysis by working closely to business analysts
• Creating processes to ensure that depots captured data correctly to allow accurate methods of reporting
• Design and develop ad hoc reports via Business Objects and manipulate data within Excel spreadsheets
• Ensuring that weekly cost and hours are reported accurately
• Ensuring all data and information is kept confidential (Data Protection/GDPR)

Kronos Attendance Management

• Business Owner and Application Administrator of Kronos
• Completing data accuracy audits on the system
• Training depot teams on Kronos when needed
• Supporting IT with installations of Kronos hardware
• Ensuring the depot teams are up to date with starters and leavers in the systems and are in control of their data in Kronos
• Maintaining configurations of Workforce Timekeeper Application for business requirements
• Manage User Access and Security Profiles
• Manage System Upgrades, Testing, Implementation planning and new feature training
• Provide Kronos system data analysis through system tools and Genies
• Main contact for Kronos application support team
• Advise business of system configuration for improvements
• Provides immediate assistance when application issues prevent timely completion of payroll or cause other interruptions
• Support Payroll and HR with pay queries and Kronos Interfaces

Depot Cost Control Management

• Ensuring you capture operations cost for each depot is done correctly and costed to the correct GL Codes
• Monthly reconciliation of reports
• Support the P2P admin team in terms of development and new processes
• Monitoring Transport Spend by raising transport network POs within correct GL codes
• To action any invoice/payment queries to allow accounts payable to process with in SRM

Training and development of Depot Teams

• Developing and implementing new processes and systems for efficient HR and finance management
• Work closely with Operations Support Lead to ensure that all depots work in a standardised and professional way.
• Support depot teams on escalations regarding pay and policies, providing support with any Excel tools to improve the efficiency and accuracy of processes.
• Provide support and training to Transport Managers and Transport Admin on any new financial reporting processes and improvements.

Together with the Operations Finance and Support Manager, the role will have regular meetings with the depot coordinators to ensure continuous improvements.We welcome applications for this Operations Support Analyst role from candidates with experience in the following areas: Analyst, Finance, Data, Revenue, Invoicing, Quality, Excel, IT, Microsoft Dynamics Navision, Reconciliation, Purchase Orders, Data Analysis,Trend Analysis. Essential Skills

• Ability to communicate effectively and efficiently with customers
• Must have working experience of Kronos
• Flexible and adaptable - able to carry out a range of different duties (i.e. able to multitask/work on a number of different jobs)
• Ability to deal with colleagues in a professional, friendly, and helpful manner
• Numerate and literate
• Able to meet agreed deadlines
• Word, Excel, PowerPoint, Outlook

Desirable Skills

• Good all round administration experience
• The ability to travel when required

About Company Whistl is the second largest postal provider in the UK with an exciting range of mail, parcels and Doordrop media products and services, both in the UK and internationally. Each year we collect, sort, send and transport up to 4 billion items of mail andparcels for businesses, as well as handling, planning and managing millions of Doordrop items.

Keyskills :
AnalystCommunicationDataData AnalysisFinanceInvoicingPurchase OrdersReconciliationReportingRevenueTrend AnalysisStakeholder ManagementLevel 3Part TimeExcelQualityA LevelIT LiterateMicrosoft Dynamics Navision