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Mortgage Case Manager

FIG People
Job LocationBolton
EducationNot Mentioned
Salary22,000 - 23,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Role SummaryThe role consists of processing and managing mortgage applications from the initial response through to completion, ownership and management of tasks to successfully deliver mortgage completions for our customers.

  • Effectively manage a pipeline of first charge mortgage applications through to completion
  • Fully review new cases where customers have responded after point of sale to accurately underwrite the case in accordance with the lenders criteria
  • After the initial review, process the case and undertake all necessary administration work, at the same time as following underwriting guidelines through the process
  • Correspond both written and verbally with the customer throughout the process, informing them of the requirements, keeping them updated, and guiding them through the process
  • Request all required information from third parties - e.g. mortgage companies, management companies, solicitors, accountants, surveyors
  • Instruct all necessary valuation reports, and review upon receipt, and request and review any further reports required - e.g. coal mining reports
  • Undertake all calls and underwrite with adherence to compliance and regulatory requirements
  • Communicate and build relationships with all relevant parties - e.g. customers, lenders, surveyors
  • Update, obtain and maintain all related systems with data, notes and tasks
  • Build and maintain knowledge base to ensure competency is met and targets are reached
  • Refer cases to lender where they might be slightly outside of criteria
  • Fully package all submissions to the lender for completion
This list is not exhaustive, and the incumbent would be required to follow any reasonable management request to do additional duties and tasks.Role RequirementsEssential
  • Proven experience of working successfully to targets
  • Ability to respond quickly to training and adapt to changes within the industry
  • Able to carry out processes in a compliant manner
  • Able to demonstrate achievements against a wide range of competencies
  • Experience in a busy, fast paced environment
  • Strong IT skills including the use of the full Microsoft package
Desirable
  • Current or recent experience of an outbound call environment
  • Current or recent experience in a regulated finance company
  • Experience of processing in the mortgage market
  • Experience of working successfully in a team and also individually
  • CeMap Level 1 (working towards full CeMap)
  • Experience of using bespoke software
Individual Requirements
  • GCSE Maths and English grade C or above
  • Proven exemplary worth ethic
  • Self-motivated upbeat personality
  • Punctual
  • Team Player
  • Compliant
  • Good people skills
  • Very well organised
Whats in it for you
  • Vitality Healthcare upon completion of probation
  • Company Pension Scheme with Royal London
  • Death in Service benefit
  • Annual rising holiday entitlement
  • Free secure on-site parking
  • Great location close to transport links
  • Access to training and development
  • Annual awards evening
  • Regular social and charity events for Fluent Giving
  • Company uniform provided
  • Free tea and coffee and fresh fruit
  • On-site food provision and restaurant facilities
  • Fee-free group products for friends and family post probation
Hours9:00 - 5:30 Monday - Friday

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