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IT Helpdesk 1st Line Support Engineer

Smartsearch Recruitment
Job LocationBolton
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Helpdesk 1st Line Support Engineer, Salary £23k with career progression and skill development opportunities, Location: Horwich, Bolton. We have an exciting opportunity for an IT Helpdesk / 1st Line Support Engineer to join a growing Managed Service IT Support provider. This is a fast-paced environment, working within a great team and for a company who care about their people. We are keento hear from candidates with experience in a similar IT Helpdesk / 1st Line Support Engineer role, preferably from a manged service provider background.IT Helpdesk / 1st Line Support Engineer- The role:

  • Respond to email and phone support requests to maintain the operation of the customers computer systems to an agreed level
  • Providing remote 1st line technical support across our customer base via phone or email
  • Be responsible for both reactive and proactive maintenance activities
  • Contribute to IT projects when required
  • Follow agreed processes and procedures for the support team
  • Maintenance of all IT service documentation
Candidate requirements:
  • Experience in a similar IT Helpdesk / 1st Line Support Engineer role, preferably working for an Managed Service Provider.
  • Be able to remain calm under pressure, with logical problem-solving skills and the ability to manage and prioritise multiple tasks simultaneously
  • Be driven to learn new tech and self-improve
  • Understanding of ITIL best practice
Candidate Technical knowledge requirements:
  • Service Management tools for ticket handling
  • Experience of remote access tools
  • Desktop OS, Windows 7/8/10/11
  • Microsoft Application Support (Outlook, Word, Excel)
  • Microsoft 365, Google Workspace, Microsoft Azure
  • Active Directory / Exchange
  • Advanced understanding of computer hardware and business applications
  • Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc)
  • Good understanding of network
If this sounds like the opportunity that you have been looking for then please apply attaching your CV.Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearchor the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.

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